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Suzanne Harrison (nee Seath)

Suzanne Harrison (nee Seath)

Shift Manager

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location of Suzanne Harrison (nee Seath)Greater Glasgow Area

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  • Timeline

  • About me

    Data Management Project Manager

  • Education

    • University of Glasgow

      1994 - 1998
      BSc Maths

  • Experience

    • Atlantic Telecom

      Jan 1996 - Jan 2000
      Shift Manager

      Started as a Customer Service advisor. Worked in Aberdeen for a month to help transition Customer Service dept to our Aberdeen office. Worked as a Sales Advisor for a few months and was promoted to Team Leader of a sales team. Then progressed to Shift Manager before being made redundant when the company shut down.

    • Telecom Service Centres

      Jan 2001 - Jan 2005
      Dialler Manager & Operations Manager

      Dialler Manager - implementation and day to day management of Genesys and Rostrvm Diallers.Operations Manager for outbound sales and customer service campaigns.

    • Dell

      Jun 2005 - Oct 2009
      Project Manager & Team Manager

      Managing Learning & Development projects using Prince2 and Six Sigma methodologies.Projects ranged from Process Improvements to Technology integration.Team Leader for Technical Support teams (including set up, development and management of specialist technical team and managing team of coaches).

    • Aquira

      Nov 2009 - Jul 2015
      Head of Data Operations

      Responsible for day to day operation of data management function.• Working closely with clients and suppliers to ensure we get the best data suited to the clients needs.• Co-ordinating data enhancement services to deliver clean, contactable data that is specific to the clients target market.• Continuous and real-time analysis of data performance and fine tuning of data selections to ensure clients receive the highest performing data.• Data procurement and supplier management.• Implementing Best Practice to ensure seamless service and optimum data performance. Show less

    • PPD

      Jul 2015 - Jan 2025

      • Senior Clinical Data Management Project Manager

        Apr 2022 - Jan 2025

      • Clinical Data Management Project Manager

        Apr 2020 - Apr 2022

      • Principal Clinical Data Manager

        Apr 2019 - Apr 2020

      • Clinical Data Manager

        Jul 2015 - Apr 2019

    • ICON Strategic Solutions

      Jan 2025 - now
      Project Manager, Data Management

  • Licenses & Certifications

    • IDM Award in Data Management

      IDM

    • Prince 2 Project Management

      Advantage Learning
      Dec 2008