MARK POOLE

Experience

• 

  Lloyds Banking Group

  Dec 2006 - now

  I am responsible for a broad range of initiatives that span all areas of learning from Management, Consultancy, Design, Implementation and Innovation. Some key achievements include;* Learning Design Lead for multiple significant Groupwide projects, providing dedicated learning design and innovation consultancy for the creation and implementation of a variety of future thinking digital media solutions.* Created the strategy, implementation and development of a new fully immersive learning experience Groupwide within LBG through the introduction of Virtual Reality, revolutionising the learner experience.* Identify, implement and deploy multiple new innovations and technologies across learning to continue to revolutionise the learner experience, including RapidMooc - our first ever all in one self-serve video booth, iPad and tablet implementation and Podcast development.* Create and design market leading, high quality digital based learning solutions across all media including Video, E-Learning and Graphic Design. Show less Some of my key responsibilities include:* Design and build of rapid learning solutions, providing complex learning development for colleagues across the group. This focuses specifically on web based and a variety of virtual training methods.* Relationship management of the Asset Finance division, providing day to day training and technical support.* Research new learning technologies and maximising existing solutions to deliver high quality and effective results for the wider business.* Provide day to day consultancy support to colleagues across the group on learning design and various technologies.* Provide a learning design advice and guidance support, providing full line expertise to colleagues across the learning function within the Group.* Delivery of a number of programmes including e-learning upskill and system training. Show less Within my role as Senior E-Learning Designer, my key responsibilities included:* Design interactive and intuitive e-learning solutions and system simulations.* Project and stakeholder management to ensure smooth delivery of solution.* Delivery and consultancy support for all new technical and design initiatives (e.g. e-designer upskilling, Live Meeting etc)* Lead role in walk-through and sign-off events.* Website design and development using a variety of bespoke tools* Pilot of mobile technologies using iPad, Kindle and other handheld devices.* Design of innovative systems to support internal colleagues.* Liaise and work with other colleagues across the business to deliver solutions.* Pro-actively provide point of support contact for colleagues across the business on various technical applications and solutions. Show less As Design Consultant, my key responsibilities included:* Project Management of design projects following One Best Way processes.* Conduct Training Needs Analysis of potential design projects and scope as required.* Manage stakeholder relationships across the business to deliver a product that meets business objectives.* Design and delivery of both trainer led and distance learning solutions.* Deliver Train the Trainer events to upskill delivery colleagues.* Coaching and development of internal colleagues across a variety of systems and software applications.* Pro-actively promote internal processest, by acting as team champion in a number of initiatives* Liaise with external suppliers as appropriate to support the delivery of solutions. Show less Within my role as Delivery Consultant, my key responsibilities included:* Full delivery of Induction training programmes for new colleagues into both a Sales and Service role.* Manage and deliver Live Call Assessment Periods/Development centres for new colleagues.* Design and delivery of upskill training programmes for existing staff.* Stakeholder relationship and management, providing dedicated training support* Provide coaching and feedback to all colleagues across all levels.* Review training evaluation results, providing opportunity to improve offering through our curriculum of courses.* Provide mentor support for new colleagues.* Support other colleagues in the design of internal projects, including website design and bespoke training material design. Show less

  • Learning Design Manager

    Jan 2018 - now

  • Learning Design Consultant

    Jan 2016 - Dec 2017

  • E-Learning Design Consultant

    Aug 2012 - Dec 2017

  • SENIOR E-LEARNING DESIGNER

    Nov 2011 - Aug 2012

  • Training Design Consultant

    Jun 2010 - Dec 2011

  • Training Delivery Consultant

    Dec 2006 - Jun 2010