Fany Tjoa

Experience

• 

  Schneider Electric

  Jan 2007 - Mar 2007

  HR Trainee

  - Performing and assisting in monthly employees’ payroll and leave- Calculating over time hours of the employees- Ensuring wages are paid correctly- Administrative support to Human Resource department

• 

  Kumon

  Mar 2010 - Jul 2011

  Tutor Assistant

  - Teaching in English and Mathematics (Kindergarten to Primary 4)- Ensuring that the students are fully understood with the assignments

• 

  Vnix Pte Ltd

  Oct 2011 - Jun 2016

  - Preparing full set financial report- Preparing invoice and payments- Handling receipts and payments- Performing reconciliations - AR, AP, petty cash, intercompany and banks- Preparing quarterly GST Report- Managing daily cash flow - Liaising with customers and vendors concerning the payment dues and account collections- Updating cash book and bank statement daily- Issuing invoice to customers- Preparing travel allowances for staffs - Assisting in hotel and travel flights booking- Any other ad-hoc duties as assigned Show less - Providing support to Sales & Marketing department in communicating and negotiating with clients, to raise quotations and issue delivery order & invoices to clients- Monitoring and preparing the monthly sales and marketing report for company market in Singapore, Philippines and Malaysia- Liaising within and among departments on administrative matter- Providing administrative support and perform ad-hoc duties as assigned - Keeping the Customer Relationship Management (CRM) internal system updated, includes creating leads, accounts & potentials, creating events and campaigns and to update the stage status from every account - Assisting in preparing account reconciliations from AP, AR, statement of accounts, petty cash, travel allowances and general entries- Assisting managers in scheduling meetings - Updating the employees’ every week timesheets- Any other ad-hoc duties as assigned Show less

  • Administrative Accounts Executive

    Nov 2012 - Jun 2016

  • Sales Support

    Oct 2011 - Oct 2012
• 

  Apple

  Oct 2016 - Sept 2018

  Data Analyst

  - Analysing and grading large sets of data relevant to specific markets- Designing maps, graphics, illustrations and layouts- Investigating and providing feedback on issues reported- Validating and correcting data from external sources with at least 98% of accuracy

• 

  Cognizant

  Sept 2018 - Sept 2023

  - Performed audit on customer interaction (post sales) data and provided feedback/coaching/mentoring for agents on identified improvement opportunities.- Performed root cause analysis, identified trends and improvement insights for Customer Effort Score (CES) survey data to management/stakeholders.- Prepared and presented quality related Business Review reports for client.- Worked closely with Quality Leader/Manager to aggregate, prioritize, sync and report on the topissues impacting the program.- Performed audit calibration amongst global Quality Analyst team members. Show less - Work with account managers as required to assist them in resolving client's issue through detailed analysis and coordination of efforts between cross-functional team- Provide and maintain high-quality operational support from external customers to global media partners- Maintain high levels of efficiency and productivity when working on inbound requests.- Partner with local teams to identify user problems at scale and provide insights to improveefficiency and user experience.- Identify trends and develop solutions to optimize team workflows and scale operations.- Work with other internal teams globally to establish best practices and procedures to ensureconsistency and sharing of learning between teams- Educate customers and partners on various Facebook platforms through product and policy knowledgeKnowledge in:- Core Ad Tools support in Ads Manager, Business Manager, Creative Hub- Operational support in Page, Instagram, Business Manager, Ads- Finance support in credit lines, credit cards, invoicing credit, salesforce, CRM, etc- Gaming support in Creator Studio, Pages, Live Streaming, Badges, Monetization, Stars, Fan Subscriptions, Payouts, Live In-Stream Video Ads, Policy, Streamer Dashboard, etc.- Audience Network support in Monetization Manager, Payouts, Policies, etc- Media, News, Sports & Entertainment using Facebook's Solutions (Business Manager, Page, Instagram, Creator Studio), such as: Verifications, Page/Instagram Name Change/Merge, Product Bugs, Monetization, Page/Instagram Access/Policies, etc. Show less

  • Quality Analyst - Meta Partnership

    Jan 2022 - Sept 2023

  • Senior Process Specialist, Client Support Analyst - Meta Partnership

    Sept 2018 - Dec 2021
• 

  TikTok

  Apr 2024 - now

  Quality Assurance Specialist - TikTok LIVE