Experience

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  The university of texas system

  Nov 1993 - Jan 2000

  Adjuster

  Adjusted and managed WCI claims within UT policies and TWCC (DWC) Act and Rules. Defended UT System's position at administrative hearings before the TWCC. Negotiated and settled third-party claims. Prepared reports and presented status information. Trained staff at institutions regarding WCI reporting requirements. Coordinated the establishment of field offices across the state.

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  Texas department of insurance/ division of workers' compensation (twcc)

  Feb 2000 - Sept 2005

  Manager, customer services

  Supervised staff responsible for operations in customer service and designated doctor processes. Inherited new section through reorganization requiring implementation of new processes across the state. Identified needs for procedural improvement and pursued modifications through coordination with other divisions. Wrote rules and preambles and presented proposals before Commissioners through point of adoption. Wrote TWCC Compact with Texans and Strategic plan, administered the customer satisfaction survey and statistically analyzed and reported the results. Show less

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  National choicecare (ncc)

  Oct 2005 - Jun 2006

  Project manager / operations manager

  Managed operations of four departments responsible for PPO, Utilization Review, Information Technology, and WCI network development. Prepared and submitted required documents to Texas Department of Insurance for WC Health Care Network Certification. Marketed company services and maintained strong client relations.

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  Ji companies

  Jul 2006 - Sept 2007

  Supervisor

  Supervised WCI claims handling staff. Audited files in accordance with client claim service indicators. Researched and guided selection of certified health care network solution. Participated in responses to RFPs and represented JI during RFP interviews. Represented two large political subdivisions during the development of a 504 network solution. Offered educational presentations to clients and public at conferenced and during meetings.

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  The university of texas system

  Oct 2007 - Sept 2024

  Responsible for the overall management, operation, and performance of the University of Texas System workers' compensation insurance program and unemployment compensation insurance fund. Oversee the claims administration and certified WC network to ensure adequate coverage and compliance is maintained. Lead strategic discussions with institutions to structure and support initiatives to improve their individual program outcomes. Responsible for the overall management, operation, and performance of the University of Texas System Workers' Compensation Insurance program and Unemployment Compensation Insurance Fund. Oversee the operations to maintain compliance with all statutory, regulatory, and UT System requirements. Provide guidance and direction to institutions for continued success of the program. Manage staff responsible for handling WCI claims for component institutions. Audit files for compliance with state WCI rules and regulations. Serve as subject matter expert to institutions. Provide WCI training to internal and external customers. Co-chair the Higher Education Risk Management Conference.

  • Associate Director of Workers' Compensation and Unemployment Insurance

    Sept 2018 - Sept 2024

  • Assistant Director of Workers' Compensation

    Feb 2015 - Aug 2018

  • Claims Supervisor

    Oct 2007 - Jan 2015
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  Melissa steger enterprises

  Sept 2024 - now

  President

  Consulting services based on 30 years of people and program management experience. My services combine career experience with horse ownership lessons to highlight the importance of patience, compassion, and communication in relation to management skills and customer service delivery.

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  Workcompcollege.com

  Feb 2025 - now

  Executive vp of business development

  Providing top-tier education and training for workers' compensation industry professionals focusing on advocacy, cohesiveness of system participants, and an emphasis on doing what's right.