Experience

• 

  Toyota golden arrow sudan

  Feb 2008 - May 2009

  Technical support engineer

  Onsite analysis, diagnosis and resolution of desktop problems for end users.Maintaining a professional image at all times. Maintenance for all units H/W - S/W – Printers.Assist in user/hardware movement and branch relocations.Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applicationsInteracting with the networking team to add system under domain.Provides backup support and assistance to the Network Administrator as neededInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipmentUser account administration, i.e., account creation and management and password resets on Active DirectoryProvide user data and application recovery.Onsite analysis, diagnosis and resolution of desktop problems for end users.Customize desktop hardware to meet user specifications and site standardsMaintenance of all CCTV cameras and network points in a working condition.Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment. Show less

• 

  Toyota golden arrow

  May 2009 - Sept 2011

  System administrator

  The company is a major supplier of automotive vehicle and parts in Africa, Reporting directly to CEO / IT Manager, worked along with 10 team members in the IT field.Assist in maintaining the integrity of Dealership Management System (Kerridge) Replace data cartridges in Live and Test server on daily basis and label the tapes according to set intervals Provide trouble shooting assistance to business users Assist in managing Red Hat Linux operating system Assist in ensuring proper documentation of User authority and Critical system parameters changes Check daily system logs for errors EOD (End of Day) file size request Monitor Error Accounts for error postings Design reports. Ensure periodical update of Parts price file. Assist Finance Users in Accounts creation, budget upload and in other routines such as bactch input, supplier paymentverification etc. Liaise with Finance for issues related to nominal postings from Operational modules Assist in verifying the accuracy of information produced by the System and Business Intelligence tool Show less

• 

  Fujitsu middle east

  Oct 2011 - Nov 2015

  Fujitsu it helpdesk support / desktop support engineer

  Help Desk Support Engineer – 1st Level SupportFujitsu, outsourced by cupola tele services Dubai, DOZFujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Main Duties:Managing escalation issues from customers Conducting daily conference calls with engineers and raising issues to enhance the performance.Following up with couriers to enhance their delivery. Providing daily/ weekly/ monthly reports to the management. Logging and handling calls for VIP customer’s and insuring SLA is met. Assisting customers with technical enquiries. AccomplishmentsHelped company attain the highest customer service ratings (as determined by external auditors) — earned 100% marks in all categories including communication skills, listening skills, problem resolution and politenessBecame the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.Track record of managing front desk activities within a busy environment.Trained 10 newly hired staff members.- Assisting customers with H/W - S/W problems throughout phone.- Acknowledging customers emails.- Training new agents on the way the system works ( Perle ).- working with a highly important customers under the SLA Service Level Agreement - and satisfy customers.- Controlling the engineers Calendar. Show less

• 

  Roads & transport authority

  Dec 2015 - Sept 2017

  Desktop support engineer

  IT Representative for an outsource company Wipro for the Client RTA, Give onsite and offsite support.

• 

  Wipro

  Dec 2015 - Sept 2017

  Engineer - desktop management
• 

  Akka technologies

  Sept 2017 - now

  Consultant engineer
• 

  Thales

  Oct 2017 - now

  Engineering consultant