Mohammad Jaynul Islam Chowdhury

Experience

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  Rialto Ristorante Italiano, Ponteland

  Feb 2010 - Oct 2010

  Waiter

  Maximized profitability and service standards in an Italian restaurant during my first professional experience.

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  The Valley Restaurant, Hexham.

  Sept 2010 - Aug 2012

  Head Waiter

  Maximized customer satisfaction through professional and prompt service within a popular restaurant.• Promoted from Waiter to Head Waiter for outstanding performance and positive attitude.• Led and supervised a team under pressure, meeting strict deadlines to ensure high-quality service.• Built strong relationships with customers, securing repeat business and referrals.• Oversaw daily reconciliation of takings and managed proactive and reactive stock ordering.• Trained junior staff to enhance skills, standards, and team morale. Show less

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  Newcastle International Airport

  Sept 2010 - Sept 2012

  Volunteer Assistant Mechanic, Newcastle Aviation Academy

  Supported qualified engineers in technical aircraft maintenance, gaining invaluable exposure to the engineering profession within an aerospace setting. Adhered to defined procedures and safety precautions, contributing significantly to maintaining zero accidents.• Comprehended the health and safety precautions directly associated with aircraft handling and first-line maintenance, including aircraft engine running safety zones, radio transmission, and bonding.• Mastered practices and procedures necessary for aircraft ground handling, weighing, and balancing, including responses to abnormal occurrences such as aircraft taxiing, towing, marshaling, and jacking.• Executed aircraft maintenance activities according to defined procedures and safety precautions, with an understanding of procedures and requirements for planning, documentation, store systems, and quality processes associated with aircraft maintenance. Show less

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  KFC UK & Ireland

  Apr 2012 - Jun 2015

  Team Member

  Attentively served customers in a fast-paced environment, ensuring accuracy and quality.• Maintained up-to-date knowledge of the menu, provided guidance on product selection, and shared nutritional information.• Successfully maximized branch revenue by effectively cross-selling additional products.• Managed complaints to achieve positive outcomes, safeguarding company reputation.• Operated food preparation and serving machinery safely and efficiently.• Ensured compliance with safety legislation, industry best practices, and organizational policies.• Supported and trained team members on safety, hygiene, and operational processes. Show less

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  Spincraft

  May 2014 - Sept 2015

  Year In Industry Student

  Applied and earned engineering knowledge from this real-world manufacturing environment. Contributed to the metal spinning solutions for customers in the diversified fields of aviation, defence, energy, medical, and space systems. Proven transferrable skills included:• Collaborated closely with a six-member multi-disciplined team, actively contributing to daily operations, project work, and interdepartmental meetings. Demonstrated strong teamwork and communication skills, culminating in a successful internship year• Improved computer skills in a team environment by managing a project and following its deadlines and objectives by successfully designing and implementing a safety guard using SolidWorks made of steel and see-through plastic which decreased the insurance premium by 2%.• Presented a detail-oriented drawing for a welding jig using SolidWorks showcasing strong attention to detail, quality, and accuracy, leading to a 34% efficiency improvement in welding operations. Show less

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  7 Chefs

  Sept 2018 - Sept 2020

  Facilities and Maintenance Engineer

  Safely and responsibly maintain equipment in a food manufacturing facility, with notable involvement in troubleshooting equipment and optimizing the manufacturing environment. • Prepared and scheduled preventive maintenance programs for all equipment including PLCs, automatic process control loops, and steam cookers.• Developed reports to record equipment downtime, maintenance repair, and preventive maintenance.• Reported directly to the Production Manager in routinely doing independent facility walk-throughs to identify potential industrial hygiene preventive maintenance concerns.• Ensure a safe work environment by following OHS Act and Company regulations. Show less

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  RACV

  Mar 2019 - Aug 2022

  Service Delivery Provider (Emergency Roadside Assistance).

  Improved hands-on problem-solving skills by implementing strategic diagnostic procedures to identify mechanical or electrical issues and resolve them while adhering to safety regulations and municipal compliance standards.• Enhanced inventory counting and parts control skills by meticulously documenting all spare parts, including test reports of battery, starter motor, and alternator, resulting in an organized and easily accessible information system.• Delivered prompt and efficient assistance to inbound callers, enhancing hands-on problem-solving skills by utilizing various hand tools according to the manufacturer's procedures and processes.• Provided emergency customer service to inbound callers, improving diagnosis, troubleshooting, and repair skills during the Emergency Roadside Assistance role. Show less

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  Toronto Transit Commission (TTC)

  May 2024 - now

  Technical Writer

  As a Technical Writer at the TTC's Rail Cars & Shops Department, I play a crucial role in creating and maintaining documentation for rail vehicle technical manuals used in shop floor activities and training. Reporting directly to the Manager of the RAMS (Reliability, Availability, Maintainability, and Safety) Group, my responsibilities include:• Developed content: Created and updated departmental procedures, processes, and policies to ensure accuracy and compliance with organizational standards.• Formatted documents: Converted legacy documents to our department's current style and format, enhancing readability and accessibility for team members.• Edited and reviewed: Meticulously copy-edited new or revised documents to enforce compliance with our departmental style guide, ensuring high quality and consistency.• Gathered source material: Collaborated with supplier documents and subject matter experts to collect relevant source material, enhancing the accuracy and comprehensiveness of our technical documentation.• Observed on-site: Frequently travelled to various work locations to observe maintenance and overhaul activities firsthand, providing valuable insights for our documentation processes. Show less