Ken Kit Lee

Experience

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  Mh Prestige

  Feb 2014 - May 2015

  Senior Sales Consultant
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  IKEA

  May 2015 - Sept 2020

  Dynamic leader with a proven track record in driving IKEA's business growth, enhancing customer satisfaction, and optimizing operations. Skilled in team leadership, strategic planning, and cross-functional collaboration.Key Skills:Leadership & Team DevelopmentStrategic Planning & ImplementationCustomer Experience EnhancementSales Growth & Revenue GenerationCross-Departmental CollaborationRetail Operations OptimizationMarketing StrategyTraining & DevelopmentDigital Marketing ProficiencyInterior Design ExpertiseAchievements:Instrumental in establishing new IKEA stores in Thailand and Malaysia, contributing significantly to successful commercial planning for IKEA BangYai, IKEA Batu Kawan, and IKEA Pasay City.Led the successful launch and operations of IKEA Cheras and IKEA Batu Kawan stores, orchestrating key commercial events and gaining recognition as an IKEA Value Ambassador.Spearheaded the launch of IKEA Corporate Business at IKEA Batu Kawan and expanded client base to the Northern region, catering to developers, contractors, and interior designers.Achieved a remarkable 19% increase in revenue, surpassing the annual sales budget through strategic sales initiatives.Experience Highlights:Led teams to optimize IKEA's business, improve shopping experiences, and drive increased sales while ensuring customer satisfaction.Aligned departmental goals with country priorities, maintaining optimal staffing and exceptional sales floor standards.Utilized diverse sales channels, monitored competition, and promptly addressed customer feedback, ensuring long-term profitability.Developed team members, focusing on succession planning and individual growth.Training & Expertise:Completed specialized training in sales space management and served as a Train the Trainer for IKEA programs.Conducted comprehensive training sessions and excelled in digital marketing strategies and interior design Show less

  • Assistant Sales Manager

    Mar 2018 - Sept 2020

  • Assistant Manager

    Oct 2017 - Mar 2018

  • Team Leader

    May 2015 - Oct 2017
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  Self-employed

  Oct 2020 - now

  General Project & Business Development Manager

  Professional Summary:A strategic leader adept at identifying growth opportunities, driving performance, and surpassing revenue targets through robust business strategies. Known for streamlining operations and fostering collaboration for enhanced project outcomes and a competitive edge.Key Skills:Strategic Growth PlanningMarket Research & Sales ProjectionsRevenue Target Surpassing StrategiesDigital Retail Marketing LeadershipOperations & Marketing Event ManagementPartnership Planning & ManagementData-Driven Strategy IntegrationBudgeting & ForecastingStakeholder CollaborationOperational Efficiency EnhancementAchievements:Led digital retail marketing initiatives, achieving a remarkable 26% sales volume surge within three months, surpassing budget expectations.Key role in operations and marketing events, collaborating closely with management, ensuring seamless team collaboration through Microsoft Teams and other communication tools.Crafted comprehensive partnership strategies, integrating data-driven insights for localized business opportunities and tailored marketing strategies.Experience Highlights:Identified growth opportunities via meticulous market research, executing robust business strategies that consistently surpass revenue targets.Streamlined operational processes by collaborating with regional stakeholders, elevating project outcomes and maintaining a competitive edge.Led partnership planning and management, integrating data insights into strategies aligned with the company vision, driving organizational growth.Executed operational strategies, enhancing departmental efficiency and user experience, while supporting operational and risk assessments. Show less

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  Xiaomi Technology

  Jun 2023 - Feb 2024

  Store Development Manager

  Store Expansion Strategy: Drive the expansion of Xiaomi's retail footprint by strategizing and executing plans. This involves conducting market assessments, and evaluating the feasibility of opening new stores to align with company's growth objectives.Project Management: Oversee the entire lifecycle of store development projects. Manage the planning, budgeting, design, construction, and setup phases. Collaborate with internal teams, contractors, and vendors to ensure efficient and timely execution within specified budgets.Budgeting and Cost Control: Develop comprehensive budgets for store development projects and diligently monitor expenses. Implement cost-effective solutions without compromising quality or the brand's standards.Collaboration with Cross-Functional Teams: Foster close collaboration with various departments like marketing, sales, and operations. Align store development strategies with overarching business goals. Coordinate store launches, promotions, and marketing initiatives for seamless integration.Store Layout and Design: Take charge of store layout, design, and aesthetics to ensure they resonate with Xiaomi's brand identity and uphold exceptional customer experience standards. Collaborate closely with designers and architects to create appealing and functional store environments.Performance Analysis: Continuously monitor key store performance metrics such as foot traffic, sales figures, and customer feedback. Leverage this data to identify areas for improvement and optimize store operations for enhanced efficiency.Vendor and Supplier Management: Forge and manage relationships with suppliers, contractors, and service providers. Uphold quality standards while striving for cost efficiency in all store development projects Show less

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  Cheil Malaysia

  Feb 2024 - Aug 2024

  Retail Operations & Event Management Manager

  I have been engaged on a 6-month contract to manage building design, construction, and daily operations at the SamsungMelaka Heritage Store. Alongside overseeing manpower sourcing, recruitment, and training, I spearhead the developmentand execution of diverse, customer-centric events that enhance the retail experience. Through collaboration with internalteams and external partners, I ensure each event aligns with our brand identity and resonates with our audience, whileemploying cost-effective planning and proficient budget managementAchievements;Successfully soft-launched Samsung Melaka Heritage store during Wesak Day with a team of 13coworkers within the given timeline, capturing >120 visitors.Collaborated with hiring agency to source, interview, filter, and secure manpower for the store.Led and collaborated with internal and external stakeholders to organize store design, vendor biddingselections, renovations, and executions.Provided comprehensive training and guidance to new recruits to prepare them for the store opening.Prepared daily reports on foot traffic, app downloads, and reviews to share with the managementteam.Planned new live-streaming broadcast projects via TikTok to attract >80% visitors per session,capitalizing on current trends of 500 weekly store visitors.Organized new product launch events for the store in collaboration with the team Show less