
Timeline
About me
Product Specialist at Fujitsu North America, Inc.
Education

Tech pros group
2008 - 2009Certificate windows system administratorStudy for my Windows Certification

San diego state university
2000 - 2007Bachelors computer engineeringStudy for my bachelors

University of redlands
2009 - 2011Masters business administrationStudy for my Masters
Experience

Abbott vascular
Sept 2005 - Apr 2012Medical device operations• Manage hi tech computerized technology to produce products with specific tolerances• Minimize downtime through devising new processes from creating red line documentation• Work as a member of a team to produce products that meet the FDA guidelines • Eliminate product recalls through diligent process handling• Train new members of the team to new processes with SOP documentation • Certified medical device operations safety training• Report product and component defects early to further reduce downstream product scrap• Reduce company cost through conducting monthly inventory level reports• Collaboration among groups to solve recurring production issues Show less

Fujitsu north america, inc.
Apr 2012 - nowSales engineerApplication Experience• Captivate the customer by realizing how GLOVIA OM ERP or Fujitsu Cloud ERP solution can bring added value to the company and increase ROI• Give the customer an immersive demo experience with real-world use cases to improve customer pain points• Convey to the customer that the application can help improve productivity with a 360-degree view of all your vital business informationPlatform Experience• Extensive 9+ years of experience with GLOVIA OM on the Salesforce platform showing the powerful capabilities of the platform• Remove organizational silos for the customer with a single repository where they can process transactions using Fujitsu Cloud ERP on the ServiceNow platformPre-sales Support• Increase the chance of being included for an opportunity by providing detailed responses to RFPs• Understand the customer’s requirement and business use case in order to create a PRD with technical details to help the development team• Showcase to customers slides created in helping to explain the overall solution and the reasons why customers can benefit from it• Won a large multi-year license deal with a large agricultural company improving productivity by 75% and increasing revenue by 30%• Won a large multi-year license deal with the number one home improvement store which slashed cost by 35%Product Marketing Activities• Speed up the time it takes for a customer to get a fully functional environment to try out• Engage the customer throughout the trial experience to leave them with an exceptional user experience• Set the customer up for success by organizing all aspects related to the environment from licensing to documentation and training to customer supportPromote Product and Brand Awareness at IT Conferences• Showcase and network at Salesforce for GLOVIA OM and ServiceNow for Fujitsu Cloud ERP conferences to obtain over 400+ leads, some of which eventually turned into customers Show less

Fujitsu
Apr 2022 - nowProduct specialist
Licenses & Certifications
- View certificate

Drucker school mba essentials for salesforce
Peter f. drucker and masatoshi ito graduate school of management - View certificate

Drucker school mba essentials for salesforce
Peter f. drucker and masatoshi ito graduate school of management 
Salesforce basics
Salesforce trailhead
Business value of equality
Salesforce trailhead
App customization lite
Salesforce trailhead
Formulas & validations
Salesforce trailhead
Change management
Salesforce trailhead
App customization
Salesforce trailhead
Communities basics
Salesforce trailhead
Salesforce ecosystem
Salesforce trailhead
Salesforce technology basics
Salesforce trailhead
Data modeling
Salesforce trailhead
Event monitoring
Salesforce trailhead
Isv app development
Salesforce trailhead
Salesforce user basics
Salesforce trailhead
Summer ‘16 release
Salesforce trailhead
Accounts & contacts badge
Salesforce trailhead
Salesforce platform basics
Salesforce trailhead- View certificate

Building high-performance teams
LinkedinNov 2019 
Salesforce1 mobile basics
Salesforce trailhead- View certificate

Managing virtual teams (2014)
LinkedinDec 2019 
Isv app strategy
Salesforce trailhead
Wave mobile exploration badge
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Delivering employee feedback (2014)
LinkedinNov 2019 - View certificate

Business performance basics
Salesforce trailheadJun 2016 
Lightning app builder
Salesforce trailhead- View certificate

Effective listening
LinkedinOct 2019 
Lightning data management badge
Salesforce trailhead
Chatter basics
Salesforce trailhead
Salesforce success model
Salesforce trailhead
Ui customization
Salesforce trailhead- View certificate

Performance review foundations (2014)
LinkedinOct 2019 
Isv basics badge
Salesforce trailhead- View certificate

Setting team and employee goals
LinkedinOct 2019 
Reports & dashboards
Salesforce trailhead
Visualforce basics badge
Salesforce trailhead- View certificate

Managing employee performance problems (2013)
LinkedinNov 2019 
Data security
Salesforce trailhead- View certificate

Balanced scorecard
Salesforce trailheadJun 2016 
Crm basics
Salesforce trailhead
Lightning experience basics
Salesforce trailhead
Data management
Salesforce trailhead- View certificate

Managing teams
LinkedinNov 2019 
Lightning chatter basics badge
Salesforce trailhead
Great management
Salesforce trailhead
Salesforce cloud benefits
Salesforce trailhead
Lightning experience development
Salesforce trailhead
Lightning experience rollout
Salesforce trailhead
Wave desktop exploration badge
Salesforce trailhead
Lightning reports & dashboards
Salesforce trailhead
Lightning experience features
Salesforce trailhead
Salesforce user tour
Salesforce trailhead
Spring '16 release
Salesforce trailhead
Visualforce & lightning experience
Salesforce trailhead
User management
Salesforce trailhead
Process automation
Salesforce trailhead- View certificate

Coaching and developing employees
LinkedinOct 2019 
Wave analytics basics badge
Salesforce trailhead- View certificate

Managing virtual teams
LinkedinNov 2019 - View certificate

Communication foundations
LinkedinOct 2019 - View certificate

Transitioning from individual contributor to manager
LinkedinOct 2019 - View certificate

Managing your time
LinkedinOct 2019 - View certificate

Motivating and engaging employees (2013)
LinkedinNov 2019 - View certificate

Management foundations (2013)
LinkedinOct 2019 - View certificate

Customer & market strategy
Salesforce trailheadJun 2016
Languages
- chChinese - cantonese
- enEnglish
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