Experience

• 

  Dana pharmacy

  Jan 2012 - Jan 2014

  Pharmacist
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  Pfizer

  Feb 2014 - May 2020

  Customer Relationship Management:Build and maintain strong relationships with key customers, ensuring their needs are met while promoting Pfizer's products. Act as a trusted advisor and point of contact for all customer inquiries.Sales & Revenue Growth:Drive sales by identifying and capitalizing on business opportunities within key accounts. Negotiate contracts and pricing strategies that benefit both the client and Pfizer, while meeting revenue targets.Strategic Planning:Develop tailored strategies for each key account, understanding their needs and challenges to deliver customized solutions. Create detailed account plans to maximize long-term value.Collaboration & Coordination:Work cross-functionally with marketing, medical affairs, and supply chain teams to ensure smooth service delivery. Lead product presentations and training sessions to promote Pfizer’s products effectively.Compliance & Reporting:Ensure all activities comply with healthcare regulations and corporate policies. Provide regular performance reports to senior management, highlighting opportunities and risks. Show less

  • Key Account Manager

    Mar 2019 - May 2020

  • Professional Medical Representative

    Feb 2017 - Feb 2019

  • Medical Representative

    Feb 2014 - Feb 2017
• 

  Dana pharmacy

  May 2020 - Dec 2024

  Co-owner

  As a Pharmacy Owner, you will be responsible for overseeing the daily operations of the pharmacy, ensuring the delivery of high-quality pharmaceutical services, and managing business development activities. You will take on both managerial and clinical roles, balancing patient care with the financial and operational needs of the business. Your leadership will be essential in creating a customer-focused environment & driving the growth of the pharmacy.Key Responsibilities:1-Business Management:-Oversee all operational aspects of the pharmacy, including inventory management, staffing, and workflow optimization.-Manage financial operations, including budgeting, accounting, and maintaining profit margins.-Develop and implement strategies to increase revenue and profitability, including expanding service offerings, creating marketing plans, and establishing partnerships.2-Staff Leadership:-Hire, train, and supervise pharmacy staff,-Foster a positive work culture, promote professional development.-Create schedules and manage payroll to ensure staffing is aligned with business needs.3-Customer Service & Patient Care:-Build strong relationships with patients to encourage loyalty and repeat business.4- Marketing and Business Development:-Lead the development and execution of marketing campaigns to increase pharmacy visibility and attract new customers.-Explore new business opportunities, including the expansion of e-commerce or delivery services.-Cultivate relationships with healthcare providers and other businesses to drive collaboration and referrals.5-Inventory and Supply Chain Management:-Manage inventory to ensure optimal stock levels of medications and supplies, while minimizing waste and excess stock.-Negotiate with suppliers for cost-effective purchasing and ensure timely order fulfillment.6-Compliance and Reporting: -Regularly review and analyze performance metrics and provide reports on business performance, including financials and compliance. Show less

• 

  Healthboutiquejo.com

  Jan 2022 - now

  Founder for ecommerce

  Key Responsibilities:-Business Strategy & Growth: Developed and executed comprehensive business strategies, identifying key opportunities for growth and market positioning in the competitive health and wellness space.-Product Development & Sourcing: Curated a diverse range of health products by establishing relationships with reputable suppliers, ensuring products met high standards for quality and sustainability.- E-commerce & Digital Marketing: Led the creation and management of the website, overseeing e-commerce platforms, SEO, content marketing, and social media to drive online traffic and increase sales.-Team Leadership & Operations: Built and managed a small but dynamic team, overseeing day-to-day operations, including customer service, fulfillment, and inventory management to ensure smooth business operations.-Brand Development & Customer Engagement: Created a strong, customer-first brand, leveraging social media, email marketing, and community engagement to build a loyal customer base and enhance brand visibility.-Financial Management: Responsible for budgeting, financial forecasting, and P&L management, ensuring a profitable and sustainable business model.-Market Research & Trend Analysis: Continuously analyzed industry trends, customer feedback, and competitor activity to stay ahead of market demands and innovate product offerings.-Key Achievements:-Successfully launched HealthBoutiqueJo.com with a strong initial customer base and rapidly grew the business through organic and paid marketing strategies.-Developed and maintained partnerships with trusted health brands, expanding the product catalog to include a variety of top-rated wellness products.-Increased website traffic and sales by over 40% through targeted digital campaigns and customer retention strategies.-Positioned the company as a trusted name in the wellness space by focusing on product quality, customer satisfaction, and a commitment to sustainability. Show less