Nicholas Joyce

Experience

• 

  Wheels of Wellness, Inc.

  Mar 2004 - Jun 2005

  Service & Review Supervisor / Office Manager

  Supervisor for the Service Review Department• Responsible for leading, coaching and working side by side with 8 customer service representatives in a high paced call center• Supervised transportation schedules with consumers, including Northwestern Human Services Children’s Partial Hospital Program and the Stepping Stones Children’s Partial Hospital Program • Answered incoming phone calls in the call center, managed crisis management situation on a daily basis, schedule assigned consumer tours, responded to complaints by facility staff and consumers, including family members• Vice Chairman of the Work Improvement Committee• Focus on Excellence Team Leader (03/05)• Wheels of Wellness, Inc. Certified Customer Service Representative• Certified Medical Passenger Assistant Show less

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  Landry's

  Sept 2005 - Jan 2010

  Front of House Manager / Assistant Catering Sales Manager / Office Manager

  FOH Supervisor • Responsible for coaching staff of 100 employees to meet and exceed Landry’s professional service standards, tableside interaction with all restaurant guests, scheduling servers stations daily, weekly FOH employee schedule, handling customer complaints, host, bus person and server training, Liquor Beer Wine Inventory• Created and implemented numerous successful FOH Action Plans to drive sales, increase guest count and employee productivity.Assistant Catering Sales Manager• Reserved and coordinated numerous events and larger parties for the restaurant• One on one meetings with potential clients • Made sales cold calls to and sent correspondence to surrounding companies• Produced and maintained sales reports on Microsoft Excel for the corporate office• Assisted with developing and implementing new sales programs and proceduresOffice Manager• IT • Responsible for inventory and ordering of uniforms, office supplies and training materials, correspondences between the restaurant and the corporate office, employees, vendors and guests of the restaurant Show less

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  Hilton

  Jun 2011 - Oct 2012

  Assistant Front Office Manager / Guest Services Agent
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  ESD

  Sept 2012 - Jan 2012

  Healthcare IT Consultant

  MediTech v. 5.65 Software Consultant for GO LIVE Activation• Support consultant for CPOE, Medication Reconciliation, Problem List and Discharge Instructions for physicians and physician extenders• Provided elbow support to providers initially, then was asked to assist with one on one training in the physician lounge area• supported nursing leadership to gain skills within Order Entry and Order Management for nursing• Requested by client to return for next location

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  Preferred Solutions

  Nov 2012 - Nov 2012

  Healthcare IT Consultant

  Meditech v. 5.65 Software Consultant for GO LIVE Activation• Support consultant for CPOE, Medication Reconciliation, Problem List and Discharge Instructions for physicians and physician extenders• Provided elbow support to providers• Supported nursing Super Users in problem solving and procedures within Order Entry and Order Management for nursing• Requested by client to return for next location

• 

  Holiday Inn Express - Philadelphia E - Penn's Landing

  Apr 2013 - Jun 2014

  Front Office Manager / Front Desk Supervisor
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  Philadelphia Sightseeing Tours, Inc.

  Jun 2014 - Jul 2015

  Director of Sales and Marketing
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  La Colombe Coffee Roasters

  Jul 2015 - Sept 2022

  • Wholesale Market Lead Manager

    Mar 2020 - Sept 2022

  • Sales Representative

    Jul 2015 - Jun 2022
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  Lavazza

  Nov 2022 - now

  Regional Sales Manager