Violet Simon

Experience

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  Regus

  Dec 2018 - Nov 2020

  Community Associate

  Respond to all client requests promptly and record in line with procedure including charge sheetsRespond to and resolve all client request.Implements the drafted daily task of the Front desk office.Facilitate the definition of daily work scope, goals and deliverables for team membersDefine tasks and resource requirements.Ensure optimum client satisfaction and future sales by delivering quality services through fulfillment of new requests from clients in line with performance agreementsMaximize Centre operational sales by marketing Regus products and services through speed and quality of response to telephone, email, and walk- in enquiries in line with targetResolve issues affecting the upkeep of the office.Document and updates all client contact information.Handling of calls and ensuring all mails are sorted and dispatched accurately. Show less

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  SKLD

  Feb 2021 - Sept 2021

  Business Development Executive

  Develop and maintain positive relationship with new and existing clientsAchieving of a high level of customer satisfaction in all dealings with clients.Provide timely support to customers through proactive management of post fixture activitiesProvision of market intelligence and research to clientsIdentification and capturing of additional revenue opportunities.

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  Tequma AG

  Jan 2022 - May 2024

  Salesforce Consultant

  We are helping businesses build their operational efficiency in marketing, sales, services by providing them state of the art technical solutions.Solid understanding of the Salesforce platform and its various featuresExperience with administration tasks such as user management, data management, and system configurationExperience with Salesforce's customization features, such as creating custom objects and fieldsExperience with Salesforce's reporting and analytics toolsExperience with Salesforce's integration features, such as connecting Salesforce to other systems and platformsExperience in supporting end-users, troubleshoot and resolve issues, and manage day-to-day operationsExperience in working with stakeholders to gather and document requirementsExperience in managing and prioritizing tasks and projects#digitalmarketing, #salesforcemarketingcloud, #salesforceservicecloud#marketingcloud, #agileleadership, #lifesciences, #renewables, #multichannelmarketing, #projectmanagement Show less

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  Persistent Systems

  Jun 2023 - now

  • Configuring and customizing Salesforce to meet client needs, including custom objects, fields, workflows, and automation• Conduct user training and support clients in adopting Salesforce.• Collaborating with cross-functional teams and stakeholders• Solid understanding of the Salesforce platform and its various features.• Experience with administration tasks such as user management, data management, and system configuration• Experience with Salesforce's customization features, such as creating custom objects and fields.• Providing expert advice on best practices, architecture, and system integration.• Providing ongoing support to clients, addressing issues, answering questions, and troubleshooting problems in a timely manner.• Collaborate with developers and administrators to ensure the successful implementation of custom code or solutions when necessary.• Perform regular system audits and health checks to maintain the integrity and performance of Salesforce instances.• Assist clients in defining and measuring key performance indicators (KPIs) and leveraging Salesforce reporting and analytics tools. Show less

  • Senior Technical Consultant

    May 2024 - now

  • Salesforce Support Consultant

    Jun 2023 - now