Hannah Lyn Mercado

Experience

• 

  OMF Literature Inc

  Mar 2010 - Jul 2011

  Retail Operations Coordinator

  Managed the Cagayan de Oro City branch of the OMF Literature Bookshop with the following responsibilities:1. Handle inventories and ensure the supply of books and materials are replenished when necessary2. Operate the bookshop according to location rules and regulations3. Manage staff and resources4. Comply with company administrative requirements5. Create customer rapport and build a base of clients

• 

  Author Solutions, LLC

  Apr 2012 - Jan 2016

  Copy Editor

  Read and edit fiction and non-fiction manuscripts according to the Chicago Manual of Style for American editing and the Oxford Style Manual for British editing, taking responsibility of the following:1. Correct grammar and punctuation2. Layout and paragraph chunking, if necessary3. Clarity of content to avoid any plot holes, story loops, and misinformation4. Fact checking of stated information5. Indexing, if necessary6. Providing suggestions and clarifications before publishing any manuscript Show less

• 

  NCR Corporation

  Mar 2016 - Jan 2020

  Technical Writer

  NCR Technical Writer Responsibilities1. Develop, maintain, and manage company information products such as user guides and installation guides of software products.2. Analyze assigned software product and its workflow in order to properly organize the documentation content.3. Install and configure software products on test or virtual machines for familiarization and validation of information.4. Communicate with software developers, software QAs and other subject–matter experts to acquire necessary information and resources.5. Review and analyze other product documentations such as solutions requirement documents, functional specifications, and product release notes.6. Use tools for publications development and maintenance such as JIRA, MS SharePoint, SubVersion, and MadCap Flare. Show less

• 

  Freelance

  Feb 2017 - Jan 2021

  Copyeditor

  Read and edit fiction and non-fiction manuscripts according to the Chicago Manual of Style for American editing and the Oxford Style Manual for British editing, taking responsibility of the following:1. Correct grammar and punctuation2. Layout and paragraph chunking, if necessary3. Clarity of content to avoid any plot holes, story loops, and misinformation4. Fact checking of stated information5. Indexing, if necessary6. Providing suggestions and clarifications before publishing any manuscript Show less

• 

  Apeworks Digital

  Feb 2022 - now

  Content Director

  • Provides editing, creative writing, and technical support to product and development team.• Supports the Strategy Director and Creative Director in overseeing the overall content strategy and content production from pre-production to post-production.• Coordinates research and strategy with the team on user experience and usability, accessibility, writing for the web, and meeting user needs with content that works on a range of digital formats (i.e. Medium, Discord, Twitter, LinkedIn)