Danielle Slade

Experience

• 

  Sears Canada

  Jan 2003 - Jan 2018

  Working as a Team with all levels of business to work out resolutions for any issues concerning:* Delivery* Order Maintenance* Coaching Agents/Store Reps * Credits/Refunds Working with internal agents in customer service, program issues and escalations. Call qualities to ensure agents are meeting expectations, to ensure quality customer service. Working behind scenes in Customer Service to ensure all orders, credits, delivery issues are corrected for ontime success

  • Internal Escalation Specialist

    Jan 2012 - Jan 2018

  • Performace Coach

    Jan 2009 - Jan 2012

  • Delivery Customer Service

    Jan 2006 - Jan 2009

  • Service Recovery Team

    Jan 2003 - Jan 2006
• 

  Transport Training Centers of Canada

  Feb 2018 - Mar 2018

  Training: Heavy Equipment Operator

  In training for Heavy Equipment Operator. I am training on Backhoe, Bulldozer and Excavator.Education on proper safety on the job site.

• 

  Conex

  Jun 2018 - Mar 2019

  Construction/Packer Operator
• 

  Promark Telecon

  Mar 2019 - Dec 2020

  Damage Protection Technician

  Utility locating

• 

  Casa-Dea Winery & Banquet Hall

  Aug 2020 - now

  Wine Specialist Manager