Experience

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  California state university, fullerton

  May 2007 - Jun 2009

  Event planner

  AICA (Association of Inter-Culture Awareness)This was a financial scholarship awarded to me which involved planning and marketing events for individual clubs and organizations on Campus as well AICA as a whole.

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  Costco wholesale

  May 2008 - Feb 2010

  Financial assistant/associate
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  State farm

  Jan 2011 - May 2011

  Marketing associate
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  California state university, fullerton

  Jan 2011 - May 2011

  Comm week - special events

  A Task force of 23 CSUF students, myself included, worked together to put Comm Week together. It is a week long convention where speakers from all over the communications, human communications and radio & TV film industries come together and speak to students about their knowledge and experience in their fields

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  New haven hotel

  Jul 2012 - Mar 2013

  Front desk agent

  Was awarded best customer service award after 4 months

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  Hampton

  Apr 2013 - Oct 2013

  Front desk
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  The line los angeles

  Jan 2014 - Nov 2017

  Nominated employee of the quarter 3 times in 2016. Was awarded employee of the 4th quarter. 2016 Was awarded employee of the year. 2016 Was always professional, enthusiastic and passionate about assisting all guest.Stayed in a calm presence in a fast paced environment.Worked harmoniously and professionally with co-workers and managers.

  • Guest Experience Coordinator

    Sept 2014 - Nov 2017

  • Front Desk Agent

    Jan 2014 - Sept 2014
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  Black & white car rental

  Nov 2017 - Dec 2019

  Location manager
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  Bite catering couture

  Jan 2018 - May 2021

  Catering and events

  I wanted to gain additional knowledge within the events industry and begin working as a server. I was offered a captain position but moved to Palm Springs for a Director position at the Saguaro, Palm Springs,

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  The nomad hotel los angeles

  Jan 2019 - Dec 2020

  · Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality.· Deliver a level of service marked by its sincere focus on each guest, consistent attention to detail and commitment to excellence.· Manage reservation calls and inquiries directed to the hotel in a courteous and efficient manner.· Ensure accurate input of reservation information into the property management system including but not limited to, guest address, credit and billing information, travel agent information and all special requests.· Thorough knowledge of all hotel room types, room numbers and rate structures.· Ensure prompt and efficient handling of all reservations correspondence such as mail, faxes or brochure requests.· Handle guest inquiries in a prompt and courteous manner, whether personally or by directing the guest to the appropriate department.· The working knowledge of all group profiles such as room type needs and rate type needs and rate information for each individually arriving group.· Knowledgeable of the hotel's facilities and outlet operating hours.· Perform any other reasonable duties as required by the Director of Revenue or other management of the Hotel, such as generating STAR reports and Commission processing for TA's,· Strong communication skills both written and verbal.· Organized and willing take initiative to achieve the goals of both the department and the hotel.· Multi-task and possess the ability to recognize that the guests’ interests and needs are always primary.· Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Show less

  • Assistant Front Office Manager

    Dec 2019 - Dec 2020

  • Reservations Specialist

    Jan 2019 - Dec 2019
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  Sydell group

  Dec 2020 - May 2021

  Task force manager

  I was a task force manager at the LINE in Los Angeles and helped train managers and the GM at the Saguaro, Palm Springs.

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  The saguaro palm springs

  May 2021 - Mar 2022

  Director of front office
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  Ace hotel / atelier ace

  Mar 2022 - Aug 2022

  Banquet server
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  Omni san francisco hotel

  Jul 2022 - Aug 2022

  Task force manager
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  Omni hotels & resorts

  Jul 2022 - now

  • Assistant Director of Front Office

    Sept 2023 - now

  • Front Office Manager

    Mar 2022 - Sept 2023

  • Task Force Front Office Manager

    Jul 2022 - Aug 2022
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  Omni los angeles hotel

  Jan 2023 - Jan 2023

  Task force manager
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  Omni la costa resort & spa

  Sept 2024 - Sept 2024

  Task force manager