Ken L.

Experience

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  Mobile Essentials

  Dec 2019 - Apr 2020

  Sales Assistant/Junior Technician

  • Providing exceptional customer services. • Handling cash, EFTPOS transactions. • Preparing cash up reports when opening and closing shops. • Handling refund, exchange, and complaint. • Booking in, repairing devices quickly and responsibly, and handling warranty services. • Contacting customers via the phone. • Provide onsite training to new staff. • Stocktaking, refilling, transferring, and ordering stock and parts. • Maintaining the store in a presentable and professional manner.

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  BIG W

  Oct 2020 - Jan 2021

  Checkout Team Member

  • Handling cash, EFTPOS, and gift card transactions. • Handling customer requests via the phone. • Liaising with fellow staff members to provide exceptional customer services. • Directing customers to requested departments. • Refilling stock. Picking and packing customer orders.

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  Telecare

  Feb 2021 - Sept 2021

  • Managing and maintaining patient records;• Provide tech support to the team and clinicians for hardware and software maintenance and troubleshooting;• Liaising with the Dev team to manage new products and features including internal and external testing, release and training;• Liaising with external diagnostic labs to obtain and maintain access for all clinicians;• Liaising with the automation team to test and refine processes;• Managing clinician calendar set-up and troubleshooting any issue relating to the calendar Show less • Collect and manage key information, patient data; • Multi-task, prioritise and schedule a wide variety of tasks and activities; • Listen and communicate in a clear and articulate manner to engage patients, medical providers and medical institutions; • Provide accurate, high-quality reports and documentation; • Develop trusted customer relationships with a focus on achieving customer satisfaction; • Successfully meet changing demands and situations; • Maintain patient confidentiality and adhere to ethical standards; • Provide troubleshooting before and during telehealth appointments; • Test and provide feedback for new and existing software features. Show less

  • Tech Support Officer

    Mar 2021 - Sept 2021

  • Telehealth Administrator / Coordinator

    Feb 2021 - Mar 2021
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  CardioScan

  Oct 2021 - now

  • Systems Engineer

    Oct 2022 - now

  • Application Support Engineer

    Oct 2021 - Sept 2022