Sheila Colbert

Experience

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  AT&T

  Aug 2006 - Nov 2009

  Outside Sales Representative

  •​Promoted within a very short time from Inside Sales Rep to Outside Sales Rep​•​Sold Yellow Pages’ directory, Internet Yellow Pages, SEO, SEM and Paid Search advertising for more than 70 accounts within Central Texas​•​Developed and implemented extraordinary sales and marketing plans, which resulted in annual revenue increase in excess of $480K and grew Internet-based revenue over $100K​•​Increased new media account sales for Google, Yahoo! and Yellowpages.com utilizing Google Ads Certification and Yahoo! search words​•​Conducted customer and business-related research, account preparation, data validation and recommended a variety of advertising programs to close the sale ​•​Educated customers regarding website key-wording, Search Engine Optimization (SEO), Search Engine Marketing (SEM) and other products that provided better website placement through spider crawls​•​Participated in various trade shows, including Home and Garden; provided worthwhile information and set-up new clients through closing advertising contracts​•​Conducted fact-finding research that better understood clients’ goals; presented results through customer-facing venues as well as over-the-phone and through emails​•​Developed and implemented extraordinary sales and marketing plans, which resulted in annual revenue increase​•​Awarded Top Sales Consultant for Small Companion Directory in 2009 Show less

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  COLONIAL EXTERMINATING ENTERPRISES INC.

  Jan 2012 - Jan 2014

  Real Estate Secretary

  •​Raised the bar by quickly obtaining Moisture & Termite Inspection reports to further the home sales process, communicating with attorneys, real estate professionals and homeowners​•​Evaluated and provided detailed estimates; improved sales and reduced complaints by troubleshooting, patiently asking questions and listening to their concerns to rectify any escalations, disputes, errors and/or discrepancies​•​Achieved quota of appointments by maintaining a deep compassion and understanding of what the client was facing​•​Provided continual service with all types of individuals on a one-on-one basis, always remembering requests while providing the highest level of customer satisfaction and working until the issue was resolved Show less

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  YP

  Mar 2015 - Jun 2015

  Digital Sales Executive

  Digital Sales Executive, Google AdWords™ Premier SMB Partner​•​Assertively marketed YP’s full portfolio of online products; analyzed competition and determined potential business volume​•​Supported and built relationships with prospective clients as well as cross-functionally throughout clients’ corridor​•​Generated new business utilizing self-seek leads, cold calling and field visits within a 5-county Austin metro territory, skyrocketing revenue while closing new client contracts achieving 100-150% of quota​•​Led overall strategic direction, growth of sales and new business development initiatives by hunting and uncovering specific opportunities, developing relationships within a highly competitive market and up-selling at every milestone​•​Traveled throughout the territory, encouraging, forging and preserving relationships with C-level executives, business owners and individuals; provided top-tier account management, delivering optimal services and seamless account setup​•​Negotiated and closed complex sales, promptly resolving conflicts and ensuring end-to-end client satisfaction​•​Built a world-class culture from the perspective of driving results, keeping an eye on the horizon in order to revamp strategies or continue moving forward ​•​Developed new business by assisting customers in everyway possible, continually outlining advantages of YP’s services over competitors while handling/resolving challenging issues regarding orders and/or account adjustments Show less

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  Adobe

  Aug 2015 - Jan 2016

  Learning Dreamweaver in Adobe Creative Cloud
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  Predictive Science

  Feb 2016 - now

  Data Entry Analyst for Predictive Customer Intelligence

  Responsible for the analysis of data for projects at hand from marketing data. Verification that all data is being appropriately captured, categorized, and submitted, on a timely basis. Communicating effectively in writing in response to periodic internal correspondence.