Conrad Baptista

Experience

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  Taj Air Caterers

  Jan 1995 - Feb 1997

  Assistant Waiter

  Welcoming guests at the international airport executive lounges and transit lounges serving them Food and Beverages as per their requirements.

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  Holiday Inn Hotel & Conference

  Mar 1997 - Sept 1998

  Waiter

  Assisting the Captain in the Restaurant/Coffee Shop/Bar/Pub and Pool-side Restaurant, as well as handling Room Service and Banquet parties.

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  Carnival Cruise Line

  Sept 1998 - Nov 2009

  (Led a team of 4, looked after a section of 50 covers per seating)Was responsible for managing and training all of the waiting staff within a section of the dining room.Duties included escorting guests to their seats, providing them with the menu, recommending wines, answer guest queries, ensuring restaurant is set up as per standards, maintaining inventory, evaluating and training employees. Also other duties as duty head waiter, embarkation, baggage, storing, section leader for emergency drills, etc. Show less

  • Head Waiter

    Jun 2002 - Nov 2009

  • Team Waiter

    Sept 1998 - May 2002
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  Thunder Bird Resort (Deltin)

  Sept 2010 - Oct 2012

  Food and Beverage Supervisor

  (Led a team of 16)Was a part of the pre-opening team of the resort. Was assigned the task of pre-opening a 27 keys boutique hotel (Villa De Penha) with a coffee shop and poolside restaurant (led a team of 24)

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  Apicius

  Jan 2013 - Mar 2013

  Assistant Restaurant Manager
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  Smaaash Entertainment Pvt. Ltd.

  Mar 2013 - Nov 2015

  Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation. • Being highly visible and the face of this business. • Ensuring the correct use of cleaning materials and equipment. • Supervising the shifts of kitchen, waiting and cleaning staff. • Meeting and greeting customers and organising table reservations. • Advising customers on menu and wine choice. • Recruiting, training, managing and developing a team Show less (Led a team of 25)Responsible for assisting in managing day to day operation of the restaurant and for putting together a team of great people who are committed to create a welcoming environment for all customers.Assisting with the day to day running of the restaurant.Deputising in the absence of the Restaurant Manager.Advising senior managers on staffing needs and personnel issues.Cultivating a positive working environment for all staff to work inKeeping accurate statistical information and recordsOrganising work schedules, rotas and shifts, also appointing contract staff when needed.Making sure that all employees reach their full potential through constant evaluation, coaching and training.Meeting with individuals from local licensing authorities and regulatory bodies.Ensuring all equipment is used correctly, maintained and cleaned properly. Show less

  • Restaurant Manager

    Mar 2014 - Nov 2015

  • Assistant Restaurant Manager

    Mar 2013 - Mar 2014
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  Lamba Zambia LTD

  Apr 2018 - now

  Training and Development Manager

  This role brings job satisfaction, especially when an employee grows in both skills and confidence because of your program. Also in achieving a service culture epitomized by 5-Star luxury ensuring Hotels & Resorts and property specific standards are achieved. As a training Manager I am responsible for the on-going development of the Food and Beverage Colleagues and Leaders in creating a culture committed to “Turning Moments into Memories for our Guests”. To create “an energetic and exciting learning environment” across F&B, ensuring we work toward improving knowledge; skills and behaviors that are needed to drive business results and guest satisfaction. Show less

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  Smaaash Entertainment Pvt. Ltd.

  Nov 2018 - Mar 2020

  Asst. General Manager

  Part of the pre- opening/opening team, successfully opened three centres at Gurgaon, Hyderabad and Bangalore. Also have been a member of the core team involved in launching the Mighty Small brand restaurants at Smaaash centers. Besides being in charge of Operations including games (eight lanes of bowling and cricket and karting) at Mumbai, do cover the Center Head responsibilities in his absence.