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Sri Sai Swetha Avadanam

Sri Sai Swetha Avadanam

Programming Analyst

Followers of Sri Sai Swetha Avadanam226 followers
location of Sri Sai Swetha AvadanamFredericton, New Brunswick, Canada

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  • Timeline

  • About me

    ISTQB Certified QA Engineer | Intermediate Level | Quality Assurance Professional

  • Education

    • Sarath Junior College

      2012 - 2014
      12th class MPC A

    • Geetanjali High school

      2011 - 2012
      85%

    • Gudlavalleru Engineering College, Seshadri Rao Knowledge Village, Gudlavalleru, PIN-521356(CC-48)

      2014 - 2018
      Electrical, Electronics and Communications Engineering 75%

  • Experience

    • Cognizant

      Apr 2019 - Nov 2022
      Programming Analyst

    • Doyen Solutions - India

      Oct 2019 - Dec 2019
      Quality Engineer

    • IO Solutions Contact Center

      Feb 2023 - May 2023
      Customer Sercvice Representative

      • Achieved 95% customer satisfaction by promptly addressing inquiries and resolving issues.• Managed customer interactions and feedback, ensuring data integrity in CRM systems.

    • CIBC

      Dec 2023 - Feb 2024
      Financial Services Representative

      • Enhanced client financial well-being by offering tailored financial advice, resolving 98% of issues on first contact.• Analysed client financial data to implement optimized financial solutions, resulting in a 15% increase in client portfolio returns.• Implemented process improvements based on client feedback, enhancing service quality and operational efficiency.

  • Licenses & Certifications