Experience

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  Cognizant

  Feb 2010 - Aug 2013

  Programmer analyst

  Providing support for Teradata- CLDM daily loads.  AutoSys scheduler monitoring which runs the Informatica workflows.  Problem management using Service Center.  Analyzing and fixing high, medium and low severity tickets.  Ad-hoc Informatica jobs execution in UNIX.  Analyzing and fixing the issue with Teradata, informatica and Auto Sys.  Change management using HP Quality Center.

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  Bank of america

  Aug 2013 - Jul 2015

  Technical support specialist

  • Responsible for BAU of BBS application, which was used to maintain balance scorecard.• Analyse and handle incidents from sev4 to sev1 in BBS.• Join MIM bridge call and engage concerned teams wherever required.• As the project was L2 and L3, Prepare RCAs for problems ,provide and incorporate the fix.• Test the application pre and post implementation to ensure everything is working as expected

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  Tetrasoft inc.

  Nov 2015 - Feb 2016

  Senior software engineer

  Data warehousing support

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  Jd sports fashion

  Aug 2016 - Jul 2018

  Technical support specialist

  • Participate and support product launches day to day on different fascias of business. Report them and resolve engaging upstream and downstream teams.•Analyzing and raising the severity of internally raised IT tickets in Service Now and provide end to end management within approved SLA•Post closure the Major Incident, review the Incident prepare the initial RCA and involve Problem Management team if required.•To manage relationships and coordinate work between different teams at different locations.•Analysis of the Incident trend identify the problem and raise problem ticket. •Pull the aging ticket dump from Service Now and prepare the aging reports and send to all support team to work on the aged incident and also analysis the reason of aging. Show less

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  Tata consultancy services

  Apr 2019 - now

  • IT Service Delivery Excellence

    May 2020 - now

  • ITSM Analyst

    Apr 2019 - May 2020