Experience

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  Federal-mogul powertrain

  Jun 2006 - Jul 2007

  Graduate trainee

  • To look after all related area of stores – from receiving to issuing of material• To keep liaison with Purchase and Finance• To look after inventory classification and control• To resolve the problems with other departments of plant (Planning, Foundry, Production and others)• To Work on MIGO part (Invoicing of material) & the inbound logistics.• To assure that all the quality compliances are checkedPromoted to Assistant Manager after the probation period.

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  Globaldata healthcare

  May 2010 - Sept 2010

  Analyst

  I was a Chemical Industry Analyst & job included was to write a comprehensive report on particular chemicals.Understanding the dynamics of the particular product market and representing the same in quantitative & qualitative form.It included the background study followed by comprehensive secondary and primary research. The data and information gathered was comprehended, analysed and presented keeping in view the client requirement. Further consulting to the client was an inherent part of the job.The historical, present and future forecasting was the theme of these global reports covering all regions and the major countries. Show less

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  Infosys

  Oct 2010 - Apr 2017

  • Resolving day to day issues in SAP MM/WM solution. Interacting with SAP users & data stewards.• Interacting with Business/COEs to understand the requirement and analyzing the same to provide the solution.• Analyzing change requests/issues/tickets and determines appropriate solutions.• Configuration of material management & warehouse management related org data.• Working on Interface Issues: In-bound and Out-bound (legacy system- AS400).• Working on the issues related to IDOC Failures, 3PL Logistics interfaces, Supplier network.• Creating or enhancing custom reports & interfaces (with logistics partner & legacy system).• Conducting functional unit testing & user acceptance testing.• Mentoring, keeping a track of the SLAs, tracking defects and problems of team members.• Working on Problem tickets to find root cause for frequent issues and handling the critical service interruption calls. Show less Worked on Implementation, upgrade and support project for the client in Agribusiness and then in roll out project for another client in automobile industry during the tenure.Part of the SAP MDM project team to implement the MDM solution for Customer, Vendor & Variety Master. The solution was implemented using various functionalities of SAP Net Weaver components and SAP Enterprise Portal. Part of the Hyper care support team, resolving the issues post implementation.Involved in MDM 7.1 upgrade from SP05 to SP07.As part of Support Project:Worked in Support team in SAP Material Management as an SAP MM/MDM Consultant on Customer, Vendor and Material Solutions.Also supported SAP AII/OER Module. Show less

  • Senior Associate Consultant

    Jul 2014 - Apr 2017

  • Associate Consultant

    Oct 2010 - Jun 2014
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  Hcltech

  Apr 2017 - Apr 2022

  o Working in the role of Delivery lead for team across tracks for Managed Service support.o Attending all the operational review meetings.o Monitoring the deliverables across teams and tracking the SLAs and KPIs.o Connecting with client lead and stakeholders on progress and escalations. o Working on Optimization and cross- skilling.o Periodically reviewing delivery engagements with client stakeholders to bring in more synergies across teams & customer satisfaction.o Working with client stakeholders to increase the existing scope of work and business. Show less

  • Technical Manager

    Oct 2021 - Apr 2022

  • Lead Consultant

    Apr 2017 - Oct 2021
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  Hcl technologies starschema kft

  Apr 2022 - Feb 2024

  Technical manager

  Customer Facing role managing Stakeholders across Global and cross-cultural environment.Managing team across platforms & processes for delivery and operational goals.Responsible for maintaining team compliance for SLAs and other defined metrics/KPIs and reporting it to customer as per defined timelines.Collaborating with internal stakeholders to meet contractual metrics & maintaining delivery excellence.Working towards Customer satisfaction as part of existing & new partnership.Planning and reporting productivity measures in terms of innovations and automation.Communication & negotiation with customer on regular Support work and new projects.Team management and people management. Show less

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  Hcltech

  Jan 2024 - now

  Senior technical manager

  o Working in the role of Offshore Delivery lead for team across tracks for Managed Service support.o Attending operational review meetings.o Monitoring the deliverables across teams and tracking the SLAs and KPIs.o Working on Optimization and cross- skilling.o Periodically reviewing delivery engagements with client stakeholders to bring in more synergies across teams & customer satisfaction.