Experience

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  Advanced software, inc.

  Nov 1984 - Oct 1989

  Software programmer

  Design, develop, and support multi-user software products for dental and orthodontic clinics. Duties included the following: - Designed and implemented an orthodontic software package providing the company with an additional revenue stream. - Managed team of junior programmers during software development. - Demonstrated software to potential dealers and clients at state, national, and international trade shows.

• 

  Systems solutions, inc.

  Nov 1989 - Jul 2003

  Software developer

  Design, develop, and support multi-user software products for dental, orthodontic, and medical clinics. Products developed include account and billing systems, appointment scheduling, word processing, insurance and electronic claims processing. Duties also include the following: - Demonstrate software to potential clients. - Represent company during trade shows. - Develop strategies for penetrating new software markets. - Maintain customer database. - Manage support personnel during product releases. - Provide technical support for both users and support specialists. - Create and update written documentation and user manuals. Show less

• 

  West central technical college

  Aug 2002 - Apr 2004

  Adjunct instructor

  Provide classroom instruction to students and ensure that basic competencies are met through daily evaluation, class assignments, and course examinations. Courses taught include: - Introduction to Microsoft Windows and Microsoft Office - Programming with Microsoft Visual Basic - Program Design and Development - Web Design and Development

• 

  Newnan utilities

  Jul 2003 - Oct 2013

  Creates, maintains, and analyzes various databases, spreadsheets, reports and data visualizations by aggregating data from various sources. Analyzes data associated with electric and water consumption, demand, and revenue. Assists managers in preparing budget and revenue projections. Issues weekly Budget vs. Actual reports to managers and senior level management. Provides business intelligence, analytics, and data visualizations to all areas within the organization. Performs cost/benefit analysis to determine the efficiency and effectiveness of current and proposed projects. Identifies program/project alternatives and makes recommendations on assigned projects based on the research results. Maintains current database of utility revenue and consumption trends.- Led internal portal project, developed with SharePoint, which is used as an enterprise-wide intranet- Developed Outage Management System used to alert appropriate personnel of outages- Designed & developed a bank reconciliation application which balances GL to bank transactions- Developed a vehicle maintenance application used to record and schedule fleet maintenance activities- Developed service order & scheduling application used by Grounds & Maintenance Department- Developed an initiative to send additional transaction data to credit card merchant resulting in savings of $15,000 per year.- Developed a Water Rate Survey, permitting senior management to implement a new water and sewer pricing structure. Application also creates 10-year revenue projections- Developed a visualization which summarizes pump station run times, water consumption, and local-area precipitation to provide Inflow and Infiltration analysis to engineering staff- Developed an Electric Rate visualization tool allowing management to modify rates- Serves as a member of the Retirement Plan Board of Trustees- Serves as Board Chairman of The Lighthouse Committee of Newnan, Inc., a charitable 501(c)3 organization Show less Create and launch all residential and commercial promotions, marketing collateral, advertising efforts, and media relations. Maintain customer database and generate reports to monitor campaign effectiveness. Supply reports to sales teams to identify prospective customers and up-sell opportunities to existing customers. - Implemented programs generating double-digit revenue growth for CATV & Internet - Streamlined network reporting methods resulting in annual savings of $162,000 - Developed marketing strategies to bring new products to market - Developed processes/tools to accurately report Net Gains & Churn to senior management Show less Provide broadband Internet support to commercial and residential customers. Assist customers with IP assignments, troubleshoot email problems, provide router/network support for commercial clients, assist customers with website creation/uploads, provide dialup network support, and provide VPN support. Duties included: - Train new support personnel - Develop/Maintain a software application to assist support and technical staff document network connectivity - Develop/Maintain an online speed test permitting customers and technicians to test network connection speed - Create and update online documentation allowing customers and support personnel to easily access frequently asked questions Show less

  • Business Analyst

    Jan 2009 - Oct 2013

  • Marketing Coordinator

    Nov 2005 - Dec 2008

  • Technical Support Representative

    Jul 2003 - Oct 2005
• 

  Oldcastle

  Nov 2013 - Jul 2019

  • Provides actionable data intelligence to 13 operating companies and 206 manufacturing facilities• Led an enterprise-wide self-serve BI initiative to over 800 users using Tableau Web Authoring• Provides training and education in data usage and interpretation to all levels of the business• Implemented best practices for analytics using Business Intelligence tools and methods• Managed the implementation of Oldcastle’s Business Intelligence tools to business users• Developed over 300 workbooks and 900 views• Developed a Best Practices Playbook for sales team of 500 which uses ERP and SFDC data sources• Trains business users at all levels on the use of Tableau Web Authoring• Leads a 3-day Business Analysts training conference, which educates Oldcastle analysts on BI best practices• Provides dashboards to C-Level executives• Developed a comprehensive Concur/T&E dashboard which allows managers to quickly review Travel & Entertainment expenses• Maintain a SharePoint/Tableau “Launch Page”… allowing users to quickly view dashboards from Oldcastle’s corporate portal Show less

  • Manager of Business Intelligence & Analytics

    Mar 2016 - Jul 2019

  • Business Analyst

    Nov 2013 - Feb 2016
• 

  Tableau

  Jul 2019 - Aug 2022

  Serves as the primary advocate for Tableau customers in support of their analytics success. Orchestrates resources both internally and externally to accelerate adoption, expansion, and return on investment.

  • Senior Principal Customer Success Manager

    Dec 2021 - Aug 2022

  • Customer Success Manager

    Jul 2019 - Dec 2021
• 

  Sigma computing

  Aug 2022 - now

  Empowering @SigmaComputing customers to unlock the power of their data.

  • Technical Instructor

    Aug 2023 - now

  • Senior Customer Success Manager

    Aug 2022 - Aug 2023