Experience

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  Amorino gelato

  Jun 2021 - Dec 2023

  Employee

  • Managed customer interactions in high-traffic gelato shop, ensuring efficient and friendly service to ~100+ customers daily• Showcased in-depth product knowledge and maintained a clean, warm environment, leading to high customer satisfaction• Developed strong communication skills by quickly resolving customer issues, and using empathy and creativity to handle inquiries and concerns that arise, resulting in improved customer and coworker experiences effectively reducing complaints• Upheld the integrity of the shop through ensuring customers adhered to shop policy and procedures in a positive manner Show less

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  Arab student association

  Aug 2021 - Aug 2024

  President

  • Plan and prepare social, educational, and philanthropy events consisting of potlucks, game nights, etc. for ~50+ members• Oversee and delegate tasks for 9 board members including financial, philanthropy, event coordinators, and social media• Organized, planned, and executed a culture night with 300+ attendees including meal service, performances, and dance

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  Communities in schools

  Jan 2023 - Apr 2024

  Volunteer

  • Assisted CIS manager with everyday operations at Harris elementary school, including preparing for student appointments by reviewing notes, creating and leading weekly activities during mentor time, and engaging with faculty around the school• Categorized all students in CIS using internal database; improved process from paper to electronic for easier accessibility• Built rapport with 15+ students through games allowing them to open up and become comfortable discussing problems• Shadowed appointments with CIS manager and observed specific behavioral treatments to effectively deal with students• Mentored two second grade students through reading program once a week building an engaging mentorship relationship Show less

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  Rumaan cuisine

  Apr 2024 - Aug 2024

  Social media marketing specialist

  • Developed and executed a consistent social media strategy for Instagram and Facebook, resulUng in a 47%increase in non-follower engagement and a 20% overall boost in impressions• Managed contact creaUon and producUon efforts, developed high-quality posts while ensuring all contentadhered to brand guidelines• Monitored accounts and engaged with customers by responding to comments and quesUons, providedbiweekly analyUcs reports to track performance and opUmize content strategy