Experience

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  Colegio san carlos

  Apr 1999 - Jun 2004

  Teacher

  Seventh Grade Teacher (2002-2003) - private tutor and remedial classes teacher (1999 - 2003)

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  Calltech s.a.

  Sept 2003 - Jul 2004

  Technical support leader

  Responsible of Technical Support and training areas. Managed customer satisfaction and led a team of 2 support engineers.

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  Ibm

  Jul 2004 - Dec 2006

  Ibm.com telesales xseries argentina

  Responsible for Sales of System X Servers in Argentina’s Largest accounts (Cluster). Part of the Training Plan Volunteer teamAchievements: Quarterly Quota Attainment and up to 160% overachievement. Selected to participate in IBM’s “High-Performance Selling” sales course. Supported account executive with the largest Intel-based server deals in Petrobras, Repsol YPF, Argencard, Skanska, and Cencosud among others.

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  Sun microsystems

  Dec 2006 - Aug 2007

  General territory sales executive

  Responsible for Software, Storage, Services, and Servers Sales in Colombia Challenges: Position Sun’s Brand in a new market. Begin distributor model with Makrocomputo Achievements: Recruitment of 15 new channels in the country. Developed AMD server sales model. Closed sales with customers from non-traditional industries (finance and communications)

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  Calltech s.a.

  Jul 2008 - Jun 2011

  Sales and marketing director

  Managed a team of 7 sales and support professionals. In charge of the Sales and Marketing plan in Colombia and the rest of Spanish Speaking Latin America; reported directly to the CEO of the company. CallTech is a Software Development Company dedicated to create value-added Telephony Solutions.Challenges: Compete with a local product in a market where global companies are well-positioned. Restructure the sales area and define the company’s compensation model. Expand sales to other countries.Achievements: Sales increased 300% in the last quarter of 2009. 150% year over year sales growth in 2010. Identified and closed the largest call logging Project in the company’s history, 2,500 seats ($300K). Increased direct sales by 80%. Recruited new business partners in other countries Show less

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  Oracle

  Jul 2011 - Mar 2014

  Inside sales representative

  Strategic Accounts Central America (FY14) - General Business Costa Rica (FY13) - Enterprise Accounts Venezuela (FY12)Average Annual Quota: USD 2M. Sales Executive responsible for direct and channel sales of SaaS and On-Premise Oracle portfolio. Product included Applications (ERP, EPM, CRM), Database, and Middleware (Security, Business Intelligence, Identity Management, Data Integration, and SOA/BPM) in assigned Territories. Recruitment and onboarding of new hires in the team. Challenges: Define and execute sales plans in different industries and market segments. Changed territory each fiscal year, needed to quickly establish a trust relationship at all levels with end-users and partners in order to drive fast results.Achievements: Double-Digit growth in all assigned territories (up to 68%reached in FY13). Overachievement in all Territories managed during 3 years. “Top-Performer” recognition. Successfully managed all segments during FY13 last Quarter (Costa Rica). Show less

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  Red hat

  Mar 2014 - Oct 2014

  Sales executive central america and the caribbean

  Challenges: Position Open-Source middleware and virtualization in a market dominated by traditional vendors like IBM, Oracle, Microsoft and VMWare.Achievements: 60% year over year sales growth. Generation of over 600K of new subscription pipeline in assigned territory. Recruitment and development of new channels in the region.

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  Mcafee

  Apr 2015 - Jun 2017

  Account manager – distributors south ltam (argentina, bolivia, chile, paraguay, peru, uruguay)

  Regional Annual Quota: USD 16M. VAD Manager for the Southern Cone, in charge of the relationship with 10 Distributors in 6 countries. Responsible for Product Managers’ performance and their local teams. Challenges: Define product strategy for channel sales in SMB and mid-market segments. Improve commercial and technical skills of Distributor’s sales force. In-depth knowledge of Sales, Marketing, Finance, and Operations areas of assigned VADs. In charge of channel recruitment, enablement, and engagement in assigned territory. Achievements: Double-digit growth in SMB and commercial segments. Enablement of a new distributor in Chile. Recruitment and enablement of more than 150 partners in the region. Achieved presales hiring in 6 distributors in the region, investment in new dedicated headcounts. Show less

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  Xerox

  Jun 2017 - Jul 2018

  Account manager – distributors chile

  Team Annual Quota USD 20M. VAD Manager, in charge of 4 distributors in Chile. Part of the Channel Sales Team, responsible for 40% of the Company’s revenue. Responsible for demand planning, channel and distributor growth, training, and engagement. Opening and enablement of new Value-Added Distributor.

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  Vertiv

  Sept 2018 - Jul 2019

  Channel account manager - uruguay, paraguay, bolivia (upb)

  Annual Quota USD 1.6M. In charge of implementing the channel strategy in the UPB region. Vertiv is a global manufacturer of mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial enterprises. Portfolio includes Power (UPS), Thermal (cooling), Racks, Integrated solutions (micro–Data Center), and management software and equipment.

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  Clickfulness

  Jul 2019 - Sept 2021

  Founder & chief happines architect

  Founder of a Digital Marketing Agency specialized in B2B Lead Generation that helps company owners, coaches, and consultants find and convert prospects into customers. Content generation and platform automation is developed based in their ideal client's customer journey.

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  Remote

  Aug 2021 - now

  I am our Customer's Trusted Advisor and Advocate. In the past 2 years I have excelled at building strong relationships with clients and internal stakeholders at all levels.I have developed effective solutions that meet business requirements and address technical challenges through internal cross-functional collaboration.With a strategic and analytical mindset, I am able to proactively prevent churn and ensure operational excellence by implementing best practices and utilizing customer insights to inform decision-making. My greatest strengths lie in my ability to think strategically and maintain a customer-centric focus, ultimately delivering the best outcomes for all parties involved. Show less

  • CX Partner Success Manager

    Jul 2023 - now

  • Customer Success Manager

    Aug 2021 - Jul 2023