Danielle Atencio, PMP

Experience

• 

  Southwest Key Programs

  Aug 2010 - Dec 2021

  • Assisted in the development and implementation of Quality Department, including hiring team members and developing policies and procedures.• Assisted in developing processes that increased compliance of the organization to state and regulatory regulation resulting in obtaining state licenses, COA accreditation, and improving processes across all lines of business. • Designed and implemented an internal audit team, tools, and workflows resulting in tracking opportunities for improvement and increased compliance across multiple lines of business.• Collaborated with Data & Analytics team on developing success metrics and visualizations utilized by company leadership. Show less • Wrote and implemented standardized policies, procedures, and workflows for the case management department that were implemented at 26 shelters across three states. • Traveled to assist root cause analysis, corrective action planning, and implementation for shelters found out of compliance. • Developed and implemented annual monitoring program to increase cohesiveness and standardization across all shelters resulting in increased compliance, transparency, and collaboration among program leadership. • Developed training curriculum to train leadership from different departments on data trends and new or revised policies. Show less

  • Interim Quality Manager/Quality Assurance Specialist

    Nov 2018 - Dec 2021

  • Case Management Coordinator

    Aug 2010 - Dec 2021
• 

  Monogram Health

  Dec 2021 - Feb 2025

  Accreditation & Delegation Project Manager

  • Managed timelines and evidence gathering for two three-year NCQA accreditations, ensuring compliance and successful submissions.• Facilitated stakeholder meetings and root cause analyses to address non-compliant findings, resulting in improved response timeliness and corrective action plans.• Collaborated with multiple departments to achieve a 20% reduction in corrective action plans required after client audits year over year.