Anirudh Chhapia

Experience

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  Cam Pharmacy

  Aug 2011 - Mar 2018

  Customer Service Assistant - Saturday Job - Part Time

  Assists with reception duties, received out-patient prescriptions and delivered them to Pharmacist for processing; informed and directed nursing staff when collecting medication or leaving in-patient prescriptions.Answers telephone and collected payment for prescriptions when necessary, and recorded transactions.Learned more about commonly used drugs, including use of codeine and ibu-profen.Learned the importance of confidentiality and good interpersonal skills, especially when dealing with patients or relatives who are upset or confused. Show less

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  Xerox

  Jul 2013 - Jun 2014

  Business System Analyst

  July 2013- July 2014 (1 year Industrial Placement) – Business Systems Analyst at Xerox UK Successfully supported 13 countries on SalesForce (A Customer Relationship Management Tool)Projects and duties included:Tested and Launched SalesForce Chatter globally within Xerox, this included construction and leading remote training sessions for users.Data management, which included creation of new products within the systemHosted weekly calls with country administrators to manage and update on technical issuesGained an understanding of the Salesforce.com (XIST) platform including the Xerox customization to become a subject matter expert.Was part of project teams, actively attending meetings and sometimes acted as a lead.Brought fresh ideas to improve overall system experience and make productive differences.Delivered a high standard of work for reoccurring tasks.Provided high level updates to senior management via Project Management tools. Show less

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  GOALLOVER LIMITED

  Jul 2015 - May 2016

  Operational Support

  Responding to client enquiriesDesigning and developing landing pages for clients using Bootstrap (HTML,CSS,JQuery)Generating and analysing reportsSetting up and maintaining campaigns within the platformR&D work on potential new products and servicesJoining/leading conference calls and meetings with clients

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  Equisys

  May 2016 - Mar 2018

  Technical Support Engineer

  Customer support: Handle support requests and questions from customers and partners, using email,phone and remote access sessions, managing the process courteously and efficiently to maintain thehigh reputation of our service and product set.Investigate and resolve product issues: Obtain full information about issues reported by customersusing our products, reproduce reported issues on test systems, liaise with development staff asneeded for more complex issues, identify ways to correct or work around problems, agree resolutionapproach with customers, help customers to implement necessary changes.Manage internal systems: Perform maintenance tasks and other project work to maintain and improve systems used by people within the company and external customers.Internal support: Resolve issues for colleagues in other departments in their use of desktop computers and other internal systems, advise on best practice in technical areas.Software demonstrations: Occasional requirement to demonstrate aspects of the product, typically via remote session, to answer customer questions or support sales staff.Installation services: Install software on customer systems either onsite or remotely on occasion.Technical training: Occasional requirement to train internal users and customers on software or systems use. This may include technical demonstrations in webinars, individual training sessions, andclassroom-style training to small groups. Show less

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  Thomsons Online Benefits

  Mar 2018 - Dec 2019

  Darwin Analyst / Associate Consultant (Technical Excellence Team)

  • Maintain close working relationship with the clients/partners that requires a deep understanding of the client’s requirements, to delivery appropriate solutions.• Manage key stakeholders both internally and externally; maintain close working relationships withall the teams to ensure the knowledge of Darwin releases and bespoke client functionality is up to date.• Build relationships with other teams at Thomson’s, such as the Product, Product Support andSolutions Delivery teams to resolve client queries.• Manage communication from partners by e-mail, telephone and in person to build a solid workingrelationship.• Proactively manage 1st line support team and Partner escalations/queries and evidence contributing to the client satisfaction score.• Complete configuration fixes, scope requirements with client/partner and validateaccuracy of system changes.• Ability to prioritise escalations and flag where escalation to product support may be required. Show less

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  Zinbake Limited

  Mar 2018 - Nov 2021

  Medicine counter assistant - Saturday Job - Part time

  Assists with reception duties, received out-patient prescriptions and delivered them to Pharmacist for processing; informed and directed nursing staff when collecting medication or leaving in-patient prescriptions.Answers telephone and collected payment for prescriptions when necessary, and recorded transactions.Learned more about commonly used drugs, including use of codeine and ibu-profen.Learned the importance of confidentiality and good interpersonal skills, especially when dealing with patients or relatives who are upset or confused. Show less

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  Darwin

  Jan 2020 - Nov 2021

  Consultant (Implementation) at Thomsons Online Benefits

   Work closely with clients during implementation projects to understand and document their detailed benefits requirements Work with off-shore configuration specialists to configure Darwin to meet client's needs To support client's acceptance testing of their solution to ensure a successful launch of the solution to their employees Working with Technical team/ Developers on ‘Special Projects’ such as Robotic Process Automation (RPA). Maintain close working relationship with the clients/partners that requires a deep understanding of the client’s requirements, to delivery appropriate solutions. Manage key stakeholders both internally and externally; maintain close working relationships with all the teams to ensure the knowledge of Darwin releases and bespoke client functionality is up to date. Build relationships with other teams at Thomson’s such as the Product team, Product Support and Solutions Delivery teams to resolve client queries. Manage communication from partners by e-mail, telephone and in person to build a solid working relationship. Complete configuration fixes, scope requirements with client/partner and validate accuracy of system changes. Ability to prioritize escalations and flag where escalation to product support may be required. Show less

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  Marsh McLennan

  Nov 2021 - now

  Participate in sprint planning, backlog grooming and kick-offs to advocate for and explain good quality engineering practice.Ensure team and I continuously improve by proposing and then implementing new software testing and engineering practices that make the team more effective.Understand and apply the guiding principles of the testing strategyCoach and mentor junior team membersTest Darwin (Product) Functionality

  • Senior Software Consultant in Quality

    Apr 2024 - now

  • Software Quality Assurance Consultant

    Nov 2021 - Apr 2024