Vanessa Kale

Experience

• 

  The National Bank

  Nov 2004 - Jun 2006

  Direct Sales and Service Representative - Contact Centre (whilst studying)

  This was a sales and service telephony role requiring exceptional customer service and advanced computer skills in a target driven environment.

• 

  ANZ

  Jun 2006 - Sept 2011

  As contact centres training manager I managed eight L&D staff across two cities – Auckland and Wellington, three contact centre sites, and three banking brands – The National Bank, ANZ New Zealand, and ANZ Australia. In brief, my role was to develop and enable facilitators, and an instructional designer, to meet contact centre training requirements; allocate and schedule resources for training. A key delivery area of this role was leadership. Performance Management of staff including coaching, one-on-ones, annual performance reviews and performance improvement planning. I also managed staff through bank wide Learning and Development structural changes. Show less

  • Instructional Designer

    Nov 2010 - Sept 2011

  • Training Manager

    Jan 2009 - Oct 2010

  • Senior Facilitator/Team Leader

    Jun 2007 - Dec 2008

  • Training Facilitator

    Jun 2006 - Jul 2007
• 

  L Kale Plumbing Ltd

  Jun 2012 - Mar 2016

  Administrator

  Part-time role while at home with young family.

• 

  Kineo

  Nov 2015 - Nov 2020

  Kineo has a long history creating bespoke learning solutions for organisations across the globe. They work with every major authoring tool and Learning Management System (LMS), creating everything from a single elearning module, video, or animation, blends, and content curation, right through to complex global learning programmes.As Senior Lead Learning Designer for Kineo (Asia Pacific), I design learning for a wide range of projects and proposals. My role requires exceptional creativity, innovation, customer service, quality, and commercial awareness.Key skills and abilities needed in my role:• Flexibility and comfort working on multiple projects with tight deadlines• Identifying engaging and effective design approaches to achieve project objectives• Writing and editing skills, with proven ability to write a broad range of materials• Analytical skills, ability to review and prioritise large volumes of information• Strong communication skills, build rapport and trust with clients and team• Strong IT capabilities in a range of applications and authoring tools. Show less

  • Senior Lead Learning Designer

    Sept 2018 - Nov 2020

  • Lead Learning Designer

    Apr 2018 - Sept 2018

  • Learning Designer

    Nov 2015 - Apr 2018
• 

  Open Polytechnic of New Zealand

  Nov 2020 - Nov 2021

  The Open Polytechnic of New Zealand is a government-owned tertiary education institution operating as a specialist national provider of open, distance and flexible learning (ODFL).As Principal Learning Designer (PLD) I am responsible for providing strategic advice and design consultancy, through critical review and by leading needs analysis. The focus of the PLD role is to lead the design and development of pedagogically sound, technology-enabled teaching, learning and assessment experiences for ODFL in educational and commercial settings. The position is accountable for ensuring that digital content is the Open Polytechnic portfolio is highly engaging, fit-for-purpose and responsive to market. Show less

  • Principal Learning Designer

    Jul 2021 - Nov 2021

  • Principal Learning Designer (Secondment)

    May 2021 - Jul 2021

  • Learning Designer

    Nov 2020 - May 2021
• 

  Inspire Group

  Nov 2021 - now

  Senior Learning Designer