Paul Henderson

Experience

• 

  IBM

  Sept 1994 - Sept 2018

  Executive responsible for Infrastructure Services delivery operations of Client outsourcing commitments across Netherlands, Belgium and Luxembourg. $600m budget, 3500 employees. Responsible for Automation Deployment Program for Infrastructure Services Europe Compute environment - Dynamic Automation and Robotic Process Automation. Leading the European Technical Leadership Team for Compute. Responsible for Commercial Management and Delivery of Network Services Infrastructure, across Project and Managed Services for Outsourcing Clients and internal secure Network Access Management. Includes large scale 3rd Party Delivery Partner governance through Master Services Agreements. Budget scope $100m. Programme Lead for Electrical Infrastructure Recovery Plan in a Tier 4 operational DC environment Argentina Global Resourcing Operations Management for Europe Infrastructure Services clients. Design, implementation and operation of Management System for Governance of growth, transition, delivery, compliance and financial performance. Scope 1100 FTE, Budget $150m+. Bilingual Operational role. India Global Resourcing Operations Management for Europe Infrastructure Services clients. Design, implementation and operation of Management System for Governance of planning, build, growth, transition, delivery, compliance and financial performance. Scope 1500 FTE, Budget $150m+. Various Leadership Roles Including: Europe End User Services Competency Strategy Development, Fall Planning and Execution including Global Delivery; Transition and Transformation of End User Services (Nordics); Helpdesk Line Management and Technical Support.

  • IBM Director, Infrastructure Services Delivery Executive, IBM Services - BENELUX

    Feb 2016 - Sept 2018

  • Manager, Compute Services - Automation Deployment & Technical Leadership Team Europe

    Jan 2014 - Jan 2016

  • Manager, Network Services Delivery - Infrastructure Services, UK & Ireland

    Jan 2010 - Dec 2014

  • Programme Leader, Data Centre Infrastructure

    Aug 2009 - Dec 2010

  • Global Delivery Argentina - Operations Manager, Europe Infrastructure Services Delivery

    Aug 2006 - Aug 2009

  • Global Delivery India - Operations Manager, Europe Infrastructure Services Delivery

    Jan 2004 - Aug 2006

  • Leadership (Various) Infrastructure Services UK, Ireland and Europe - End User Services

    Sept 1994 - Dec 2003
• 

  IBM

  Jan 2019 - Dec 2020

  Executive responsible for South West Europe Markets portfolio of IBM Services Transition & Transformation Programs of Client IT and Services. $200m+ Programme Value. Executive responsible for UK, Ireland and Nordic portfolio of IBM Services Transition & Transformation Programs of Client IT infrastructure. $250m+ Programme Value.

  • IBM Director, Transition & Transformation Executive, IBM Services - South West Europe Markets

    Apr 2020 - Dec 2020

  • IBM Director, Transition & Transformation Executive, IBM Services - UKI & Nordics

    Jan 2019 - Apr 2020
• 

  Capgemini

  Dec 2020 - now

  Vice President - Delivery Performance, Cloud Infrastructure Services (Global)

  Supporting the growth agenda in Cloud Infrastructure Services, ensuring all in scope services are delivered to our clients in accordance with contracts and with the appropriate quality.