Anil Shenoy

Experience

• 

  Advance Infotech Pvt Limited

  Jul 1997 - Apr 1998

  Developer

  Worked in Developer 2000 for developing Financial Accounting and Purchasing System softwares.

• 

  DATACONS

  Feb 1999 - Jan 2000

  Senior Developer

  . Worked in a team which was developing an interface with Flexcube Corporate and a third party (Finware and Bancs ) retail banking system . . Was involved in testing of Interest and Charges Module . Attended the implementation workshop conducted by Internal group.. Attended training in different modules of Flexcube including teller module, Interest and Charges, . collaterals, some part of Advances and Deposits and currency maintenance. . Familiar with the different standards followed in coding and release procedures. Show less

• 

  Oracle

  Feb 2000 - Apr 2017

  • Leading 24*7 Operations of Oracle EBiz Refreshes for all the OMCS (Oracle Managed Cloud Services) Customers with a virtual team of 30+ members which included Manager , Technical Managers, Leads. • Was the Global Owner for Refresh Process for 1SO 20000.• Effectively running 24*7 operations from India.• Providing value to the customer by Understanding customer requirements on the different environment and delivering the instances within the approved downtime with quality. • Identifying automation opportunities and working with development to improve operational efficiency. • Driving architectural changes in the automation so as to effectively reduce and eliminate touch points, increase end-to-end success rates.• Challenging established SLA/SLT’s and find improvement opportunities and improvise on it with measurable results• Work closely with the customer and customer management during go-live phases and delivering within the approved guidelines• Driving efficiency in the service delivery by implementing effective metrics monitoring system in OBIEE• Improved delivery timeline of the instances by more than 50% .• Setting up goals and making sure that it is tracked on a regular basis. • Driving skilling up of resources to take on new challenges.• Continuously driving team towards increasing customer satisfaction by reducing callbacks , reducing shift handover times , eliminating reactive work . • Working seamlessly with different teams like Incident management , Problem Management , Continuous Service Improvement so as to improve service delivery. Show less Work Description : Managing Change Management activity ( mainly Cloning ) in different technologies for 200+ OMCS customers like Worley Parsons, Mortensen, Gearbulk, Mazars, JDSU, Unilever which were hosted by Oracle Role :===== • Leading right from doing POC of cloning solutions for different products.• Collaborating with Product Support, Development, SME’s, Operations teams etc and rolling out the cloning solutions to these products to the customers by adding it in the Service Catalogue • Establishing and managing SLA/SLT’s for different activity. • Maintaining quality, understanding issues, completing RCA’s and implementing Corrective Actions ( CA’s ) to prevent it from occurring again.• Managing capacity, day to day activity, weekly and monthly reports, skilling up resources.• Hiring right candidates and skilling upto speed quickly.• Identifying automation opportunites and working with automation teams to roll out • Driving automation within the team • Driving Knowledge base within the team • Seamlessly working with Operation team to identify different versions that are rolled out and completing operational readiness .• Setting up the delivery model and processes for running a 24x7 operations out of India • Review of daily Operations, Initiate Risk Assessments, Implement Preventive Processes• Establishing Operational SLAs/Processes/Work Schedules.• Reporting activities on a monthly basiss Show less • Worked as Oracle Apps DBA and was carrying out different activities like Applying patches as per customers request and product Support recommendation. • Installation of database, application server /application 11i instances • Implementing Parallel Concurrent Processing setups for load sharing concurrent programs• Providing internet access (DMZ) for an ERP instance• Integrating Oracle Application Server 10g with Oracle Applications 11i etc.• Awarded Pacesetter Award in Customer Services Organization of Oracle for work done on the improvement in the process which improved the productivity of the team• Got Team Brilliance Award which was given Annually for the best team in the business unit. • Mentored new team members into the team.• Maintaining the knowledge repository for processes to be followed within the team.• Work distribution for the team members and escalation resolution.• Keeping track of the deliveries that are made and doing review of the work that is being done by team members.• Coordinating with the global counterparts for work hand over and coordination.• Work closely with team leads in getting the tasks and cases in queue cleared on a timely basis and ensured hand off in a consistent manner. Show less

  • Sr Manager - Managed Cloud

    Nov 2013 - Apr 2017

  • Manager

    May 2008 - Nov 2013

  • Principal Technical Analyst

    Sept 2005 - Apr 2008

  • Senior Technical Analyst

    Sept 2003 - Aug 2005

  • Technical Support Engineer

    Feb 2000 - Aug 2003
• 

  Sungard Availability Services

  Jul 2017 - Apr 2020

  Platform Architect

  • Designation: Platform Architect .• Summary : SungardAS is the leader in Disaster Recovery Business. We design the DR solution for the customer based on the Recovery Time Objective ( RTO ) and Recovery Point Objective ( RPO ) for different applications. The position is of consultative nature where we work with the Customer to understand environment and also the backup and strategy and different tools customers. Based on it the DR solutions will be designed and implemented.

• 

  Oracle india pvt Ltd

  May 2020 - now

  Principal Product Strategy Manager