Heather Bova

Experience

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  Pleasant Ridge Pizzeria & Italian Restaraunt

  Jun 2014 - Aug 2015

  Assistant Manager

  -Promoted upon receiving continuous excellent customer feedback and adding consistent value with filling in managerial duties when needed-Responsible for scheduling and training employees-Facilitated in renewal of beer and wine licensing and communicated directly with companies-Recorded inventory weekly and placed future orders for products-Managed on and off premise catering events

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  La Quinta by Wyndham

  Aug 2017 - Dec 2017

  Internship - General Manager Operations

  Intern with the General Manager. Completed hands-on experience in operations management, including each department of the hotel. Proficient and responsible for multiple roles in the workplace; marketing and sales, revenue generation, guest surveys and satisfaction.

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  La Quinta by Wyndham

  Jul 2018 - Jan 2021

  Assistant General Manager

  -Traveled to multiple different locations within the US to help management when needed. Including: Georgia, Texas, Vermont, New Jersey, Massachusetts, New York. -Worked through the largest hotel transition Wyndham has experienced, switching over 800 La Quinta hotels to Wyndham, learning new PMS systems as well as new everyday management sites. Training all staff members on new company systems and regulations, while maintaining guest satisfaction.-Managed hotel that stayed open throughout the entire pandemic, won ytd on STAR reports, bringing in business while keeping employees and guests safe.-Working with Revenue Management, brining in new business and generating sales.-Achieving a financial budget within the company by meeting quarterly goals and managing expenses-Maintaining standards for guest and employee satisfaction, quality assurance and asset protection while managing costs within budget. Show less

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  Holiday Inn Express

  Jan 2021 - Jan 2022

  General Manager

  -Worked through the many challenges faced post pandemic; gaining new business and bringing back loyalty guests while keeping the facility, guests and all staff safe with Covid protocols.

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  Boston Park Plaza

  Jan 2022 - now

  Catering and Event Manager

  -Sell, service and detail all corporate events.

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  The Bell Inn & Tavern

  Jan 2024 - now

  General Manager

  Managing all departments of this this newly renovated and reopened boutique hotel with a restaurant, event space and a speakeasy bar. The building has lived many lives since the late 1700s. The past 2 years were spent renovating this vacant space which is now a beautiful, cozy, historical place for guests to stay overnight, have a warm meal or share their special day with loved ones.