Shireen Johnstone

346 followers

Stevenston, Scotland, United Kingdom

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Timeline
About me
Team Leader @ Dell Technologies | Technical Support, Customer Service
Education
- Genius People
  2020 - 2021
  SCQF Level 7 Management
- Ayrshire College
  2015 - 2016
  HND Technical Support B
- Ayrshire College
  2014 - 2015
  HNC Technical Support
Experience
- Dell Technologies
  Aug 2016 - now
  Supporting L1 server technicians in providing first class service to our customers across EMEA. Supporting PowerEdge rack, tower and MD storage products across EMEA. Supporting high complexity Workstation support to customers across EMEA. Supporting client desktop & notebook customers across EMEA.
  - Technical Support Manager
    Jan 2022 - now
  - Quality Coach
    Feb 2021 - Jan 2022
  - Enterprise Support Engineer
    May 2019 - Feb 2021
  - Senior Technical Support Specialist
    Apr 2018 - Apr 2019
  - Technical Support Associate
    Aug 2016 - Apr 2018
Licenses & Certifications
- Working with Difficult People
  LinkedIn
  Jul 2020
  View certificate
- Associate - PowerEdge Version 1.0
  Dell Technologies
  Jul 2019
  View certificate
- Specialist - Implementation Engineer, PowerEdge Version 1.0
  Dell Technologies
  Apr 2020
  View certificate
- Dell PowerEdge XE9680 and XE8640 Install
  Dell Technologies
  Jun 2024
- ORACLE SQL
  Oracle
- Mental Health First Aid
  St Andrew's First Aid
  Apr 2025
Volunteer Experience
- Student Volunteer
  Issued by Ayrshire College on Feb 2014
  Associated with Shireen Johnstone
- Public Relations Volunteer
  Issued by The Scottish International Airshow on Sept 2015
  Associated with Shireen Johnstone