Vismitha Sn

Experience

• 

  Tesco

  Nov 2009 - Mar 2014

  Senior Analyst - Continuous Improvement

  Working for Tesco Stores IT Helpdesk. Dealing with Server, Handheld Computers & Printers, Mainframe, Multi-purpose computers, Software Applications and HP, Lexmark Printers. Stock Replenishment Procedures. Handling a Team of 4, mentoring them on New updates and Monitoring thier Work, Speedy Ticket Closure. Providing Weekly Feedback to them.Analysis on reducing alarming issues based on volume.Working with Project team and coordinate requirements from helpdesk and ensure smooth landing of new Projects or Application Rollouts. Work on Service Improvement Projects and identify key concern areas. Innovations. Show less

• 

  Tesco Bengaluru

  Apr 2013 - Aug 2023

  Initiate and designs continuous improvements initiatives to drive performance within the team Accountable for achieving teams objectives, stakeholder management and Business PartnerMaking decisions within policy and procedure framework to deliver business plans.Deliver insights by reviewing performance of various parameters and highlighting key actionable recommendationsWork closely with relevant teams in UK/Tech teams to manage change (new roll outs in stores)Forecasting work force and work closely with resource planning teamBuild Workload reduction strategies and projects for Operations Show less Responsibilities held as Lead - Change & Insight: Change/Transition: Manage, & Approve IT Changes(New Projects) that lands in Tesco Stores for Stores IT Support and ensure smooth roll out across the estate with no or minimal impact to business Provide link between IT & Specific or Group of functions Manage Project Transition Responsible for Risk definition, Risk identification, Risk assessment for the projects if any  Ensuring risks of planned IT & business events are properly managed & ensuring new solutions are developed with service in mind Measure Success based on the Issue logs. Review and Brag Projects Managed KPI metrics for the team and Chair\run the weekly Service Introduction & Fit For Service Conference calls Assisting the project managers during the audits Single Point of Contact for all IT & Business Related Changes at the IT Support CellsInsights: Analyzing data to understand where services can be improved & making those improvements Publish the dashboards & scorecards on monthly basis Ensure all the relevant Documents are up-to-date Provide IT & Business Insights for continuous process improvements and providing business justification in implementing the plan Contributing towards the continuous process improvements Provide Innovative ideas to lower cost or save productive hours  Perform Root Cause Analysis in collaborating with IT Support Cells and document to avoid future occurrenceVendor Management: Review Vendor Performance Weekly & Monthly & brag vendors based on the SLA  Data Analysis on the issues and identify an action plan to reduce the volumes Mitigate risks Show less Responsibilities held as Senior Associate – Continuous Improvement: • Drive cost saving measures by Innovative Ideas end to end – Business, IT & Infrastructure• Develop & Execute actions plans for process improvement that helps in a better service to Customers• Work closely with support staff to build & secure resources for projects in multiple Business & Functional areas• Review and analyze data to identify IT Defects & Bugs and develop action plan to reduce defects Key Skills:• ITIL & Project Management• Innovations• Capacity Planning Show less

  • Manager - Change, Business Partnering and Forecasting

    Dec 2019 - Aug 2023

  • Lead - Change & Insights

    Nov 2014 - Nov 2019

  • Senior Analyst - Change and Insights

    Apr 2013 - Oct 2014
• 

  Tesco

  Mar 2019 - Dec 2019

  Manager - Change, Insights, Escalations and Quality

  Manage a team of highly experienced Leads with different skillets Manage changes for Business and Technology MIS Reporting from various data sources Deliver insights by reviewing performance of various parameters and highlighting key actionable recommendationsWork closely with relevant teams in UK/Tech teams to manage change (new roll outs in stores)Manage escalations and quality desk to deliver higher standard of service to stores

• 

  Tesco

  Aug 2023 - now

  Technical Programme Manager