Vanessa Campos

Experience

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  Trtec Informática

  Mar 1998 - Aug 2000

  Technical Support Analyst

  In my first job in IT, my main role was to help customer to setup and use utility applications and network security software, such as fax software, firewall and IDS. Part of my job was to read manuals and create short how-tos for the customers, help them troubleshoot problems and create firewall rules for their security needs.I was also responsible for maintain and evolve Clipper 5 applications of Client Management and Sales.This job was crucial for me to put into practice what I had learnt in school, how to work in a team and how to deal with customers. Show less

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  Hospital Municipal Dr. Mario Gatti

  Sept 2000 - Dec 2005

  As IT Management at the hospital, I organized the department focusing on processes and systems to help the team deliver more value to the company. I created a set of metrics with help from the IT team and the Information group, to measure our team delivery and find ways to improve our service to clients.After some months, we could use the data we collected about maintenance costs and procurement, and could raise the annual budget to cover small repairs. We could also improve relationship with other departments, which made our procurement process faster.As for process, we implemented a round robin pattern to help desk support. We also used a new help desk system to help us categorize all requests made to the department and work on the root cause of the main issues, using 80/20 method to focus on the main issues.I also worked in small applications, delivering tools for many departments to help them sort out information and improve their decision making process. Show less I started out in the IT department of a public hospital as a developer for small applications and solutions using PHP, Java and Shell Script. Created some simple solutions to merge data from multiple CSV reports and generate reports for the billing department and HR department to support decision making processes.I was also part of the Support team, helping internal users to troubleshoot problems. Part of my tasks were to fix hardware and software issues.In the two years I worked in this position, I was able to understand how to deal with users. This improved my communication skills, specially on how to read people and understand them better to find the best way to help them solve their problems with their job and the software tools they use. Show less

  • IT Manager

    Aug 2002 - Dec 2005

  • Software Developer

    Sept 2000 - Jul 2002
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  Dextra Sistemas

  Jun 2006 - Mar 2015

  After 6 years in Campo Grande, I moved back to Campinas and back to the role I love the most: Scrum Master with a lot of Business Analysis on the side. Back to headquarters, I worked once again on Healthcare, this time with an insurance company. It was very interesting to understand the other side of the health system process, since I had worked with healthcare providers earlier in my career. Understand the struggles the insurance companies go through to provide their services and also to process all requests from clientes and government.The second project I worked on was related to public sector. We worked on systems that helped process and monitor all steps of a citizen request to a public office, such as tax reviews, complaints etc. It was my first real big project, with more than ten developers and two BAs. Due to my previous experience on that type of system and with customer interaction, I participated in the go live activities, on site with the client and first users, helping them to use the software during the first week. Show less I moved to Campo Grande to help running the company branch, as a general manager and project manager. One of the goals was to be an onsite representative to bring the company culture and values to the new team. In this experience, besides getting to know a different culture and way of life, I also got contact with other roles I have never had before. I learnt a bit about administrating a branch, from city legal documents, to HR activities. During the six years I worked there, I helped with documents, personnel management, hiring and engagement tasks.I also worked in three main projects, described in the project section. All of them had small teams, and my role was mainly as a Scrum Master, and in some scenarios I also played the role of Project Manager. Show less At Dextra I started to work as a business analyst full time. At first, we used RUP tools to define and manage requirements. I worked in many small projects, and two were the main ones, as described below.The job involved working close to customers, understanding the business and modeling it using UML diagrams and Use Case models and documents. Also, provide support to the team to develop the software the way the customer needed.As I had previous experience in public hospital, I worked mainly in healthcare projects and brazilian government clients, such as public offices and military forces.I also had the opportunity to develop a migration tool in Java. This involved understanding the legacy software and the new software data models to map entities and fields, providing insights on how to migrate the data according to the business rules. This also helped development team to find out requirements gaps in the system months before moving to production. In the last month of the project, I was part of the MTP team, training the users and supporting the early days of the system, onsite. Show less

  • Scrum Master/Business Analyst

    Mar 2014 - Mar 2015

  • Scrum Master/Project Manager

    Mar 2008 - Mar 2014

  • Requirements Manager/Business Analyst

    Jun 2006 - Feb 2008
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  CI&T

  Mar 2015 - now

  Over the last years I worked mainly as an Operations Manager. The main responsibilities are linked with Delivery, Financial and People management.In this role I had the opportunity to apply the tools I learned in previous experience, identifying in each context which tools would be the most appropriate to each situation. From PMI to Agile tools, adapting the process to the need of the team, customer and product, I could help teams and customers to improve internal processes, and achieve the agreed results.I also helped manage crisis using PDCA cycles and a metrics-driven approach, having Delivery metrics (SPI, BurnUp, Rework, Throughput etc) and Product Metrics (Infrastructure costs, Active users, Most used features) to guide the team to a better understanding and prioritization of tasks and features.All these were important to an efficient schedule and scope management, weekly aligning with stakeholders the status, risks and action plans, aiming to reach the expected results, measured by KPIs whenever it was possible.Additionally, I was responsible for the project management, including cost and staffing management, keeping costs under budget and the team motivated and engaged. Show less The last experience as a project manager took me to another level: Product Manager. This reminded me of my earlier experiences as a business analyst, working hard to quickly understand the business and help design the best way to deliver the product.At the end of 2019, I had the opportunity to work with a big customer and help them take a product to the next level. I helped them to design and develop this new product, based on a successful product they had but evolving it to a cloud solution, multi-customer, and analytics-based, digital product. Show less As a project manager, I kept my activities related to people development and took them to another level: teaching other coaches in the contract what I've learned through the years.The last two years I've face some different challenges, both in project management and in people management. I've worked with multi-site teams, travelling frequently to both sites to be closer to the team and the customer. I used video calls, slack messages and email to cover communication gaps, available to the team as much as I could, removing unnecessary meetings in my calendar to make room for the team.I was managing two large teams for 18 months. One was related to ETL and the second was an internal data product for our customer. I could apply different strategies to the teams, and started to bring Product Management concepts to the talks, such as Business KPIs, Data Analytics and Product Roadmap. Show less At CI&T, I started out as a Scrum Master in a software development team, responsible for backlog management and team management, working in International Projects. It is an e-commerce platform, developed mainly in Java using a microservices application hosted on AWS.I lived in Chicago, Il, for 1 month to work in the main delivery for the platform, supporting acceptance tests, production environment readiness, deployment plan, and execution.One of my main tasks was to coach the team. During these two years I went back to school to study about work psychology and coaching, applying the knowledge to coach the new leaders in the project, as well as helping improve people development processes in our department. Show less

  • Operations Manager

    Jul 2021 - now

  • Product Development Manager

    Jan 2019 - now

  • Agile Coach, Project Manager

    Oct 2017 - Dec 2019

  • Scrum Master, Agile Coach

    Mar 2015 - Oct 2017
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  VCampos Coaching

  May 2016 - now

  Career Coach