Eleni Lambrou

Experience

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  Teleperformance Hellas

  Jan 2012 - Jan 2016

  • Provided expert technical support to Apple customers by promptly addressing inquiries, troubleshooting issues, and offering solutions for seamless user experiences.• Investigated and resolved complex technical problems for Apple customers, showcasing in-depth knowledge of Apple products, software, and services to ensure high customer satisfaction.• Stayed current with Apple technology advancements through training sessions and product updates to deliver accurate and up-to-date technical support to customers. Λιγότερα

  • Team Supervisor

    Jan 2015 - Jan 2016

  • Quality Assurance Analyst

    Jan 2015 - Jan 2015

  • Technical Support Advisor

    Jan 2012 - Jan 2015
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  Family-owned business

  Jan 2016 - Jan 2018

  Restaurant General Manager

  • Managed and coordinated all daily operations to ensure seamless functioning throughout seasonal operations, covering staffing, customer service, and inventory management.• Developed and implemented cost-effective strategies to boost profitability without compromising quality, focusing on efficient resource allocation, pricing tactics, and seasonal inventory control.• Oversaw team in providing outstanding customer service, cultivating a welcoming environment, and ensuring guests enjoyed a positive dining experience. Addressed customer inquiries, feedback, and issues to uphold the restaurant's reputation. Λιγότερα

• 

  AnyRoad

  Jan 2019 - Jan 2020

  Customer Experience Representative

  •Provided adept B2B chat and email support to ensure seamless assistance for clients.• Authored comprehensive internal articles and educational materials tailored to customer needs.• Collaborated seamlessly with Engineering and Product teams to swiftly address and resolve technical issues, enhancing overall customer satisfaction.

• 

  MarineTraffic

  Jan 2020 - Jan 2021

  • Collaborated with leadership to develop comprehensive product roadmaps, aligning strategic objectives with user needs and market demands to deliver significant user value.• Spearheaded user research initiatives, conducting interviews and user testing sessions for various tools and features utilized by shipping professionals, resulting in actionable insights and improvements.• Worked closely with Customer Support, Sales, and Account Managers to identify user pain points and opportunities, fostering a cross-functional approach to product development.• Played a pivotal role in the design, development, and launch of a new vertical and a specialized solution for the Shipping Ops market segment, leading to successful go-to-market strategies and enhanced product offerings.• Actively engaged in the end-to-end product lifecycle, from concept to delivery, ensuring seamless collaboration between design, development, and other key stakeholders.• Prioritized and communicated product requirements effectively, ensuring alignment with business goals, user needs, and market trends.• Leveraged a customer-centric approach to inform product decisions, incorporating feedback and insights to continually refine and enhance product offerings.• Demonstrated strong project management skills in overseeing the successful execution of product initiatives, meeting deadlines, and achieving key milestones.• Maintained a proactive approach to stay informed about industry trends, emerging technologies, and competitor activities, contributing to the strategic positioning of products within the market. Λιγότερα • Efficiently streamlined multi-channel user feedback channels, consolidating valuable insights that significantly informed Product Managers and Designers on user needs and preferences.• Successfully reorganized and maintained the localization library, implementing a crowdsourced translation approach with PO editor for improved efficiency and accuracy.• Actively participated in Scrum ceremonies, shadowing the Product Manager, and quickly transitioned to a leadership role within six months, demonstrating a rapid learning curve and strong adaptability.• Took the initiative to create detailed feature specifications and requirements, contributing to the development process by drafting clear and comprehensive acceptance criteria.• Collaborated closely with cross-functional teams, translating user requirements into actionable development tasks and ensuring alignment with overall product goals.• Played a key role in bridging the communication gap between development teams and stakeholders, fostering a cohesive and collaborative work environment.• Demonstrated a commitment to continuous improvement by staying informed about industry best practices, emerging trends, and incorporating relevant insights into product development strategies. Λιγότερα

  • Product Manager

    Jan 2020 - Jan 2021

  • Junior Product Manager

    Jan 2020 - Jan 2020
• 

  Skroutz

  Jan 2021 - Jan 2024

  Product Manager

  • Leading the product strategy and development for the Search Team at Skroutz, a dynamic role that involves overseeing the entire product lifecycle.• Collaborating closely with cross-functional teams, including engineers, designers, and data scientists, to ensure seamless integration of search features and improvements.• Spearheading initiatives to enhance search relevance, user experience, and overall product performance, contributing to increased user engagement and satisfaction.• Utilizing data-driven insights and user feedback to identify opportunities for optimization and innovation in search functionalities.• Managing the prioritization of features, backlog, and release cycles, aligning product development with business goals and customer needs.• Playing a key role in the agile development process, fostering a collaborative and iterative approach to product delivery.• Engaging with stakeholders to gather requirements, communicate product updates, and align on strategic objectives for the Search Team.• Keeping abreast of industry trends and competitive landscape to inform product decisions and maintain Skroutz's position as a leader in the market.• Actively participating in user testing and research to validate product hypotheses and refine search algorithms for optimal performance. Λιγότερα

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  HarborLab

  Jan 2024 - now

  Senior Product Manager