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Temitope Fatubaro

Temitope Fatubaro

CUSTOMER OPERATIONS EXECUTIVE/ CUSTOMER SUPPORT GROUP

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location of Temitope FatubaroAlimosho, Lagos State, Nigeria

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  • Timeline

  • About me

    Learning and Development Specialist| HR Consultant| Leadership Coach|Team Training|Staff Training|Hr Audit|

  • Education

    • Nexford University

      2023 -
      Master of Business Administration - MBA International Business

    • Lagos State University

      2001 - 2005
      Bachelor’s Degree Biology/Biological Sciences, General SECOND CLASS LOWER

      Activities and Societies: HEAD OF CLASS FROM 200 LEVEL TILL GRADUATION. SPORT DIRECTOR (DEPARTMENT). LAGOS STATE UNIVERSITY CHESS CLUB(MEMBER) FOOTBALL TEAM CAPTAIN(DEPARTMENT) - I was the Head Of Class from 200 level through to graduation. - I was the Departmental Sport Director. - I was a fringe member of my University's Chess Club.- I was the team captain of my Department's Football Team.

  • Experience

    • Starcomms Plc.

      Mar 2006 - Aug 2013
      CUSTOMER OPERATIONS EXECUTIVE/ CUSTOMER SUPPORT GROUP

      DEALER AND RETAIL STORE MANAGER.• Taking daily inventory of all the stocks within the store.• Invoicing of stocks to dealers at the dealer shop and selling items to customers at the retail outlet.• Monitoring and recording of stock with the use of Bin card (stock card) as well as IFS Application.• Issuance of waybill to dealers for stocks collected.• Resolve all issues and queries from dealers with regards to activations of their products• Facilitate proper training of dealers to update their marketing skills and improve their use of new products.• Distribution of Point of Sales (P.O.S) items to dealers and retailers• Generate daily/weekly sales report.• Ensure efficient and timely reverse logistics for DOA items• Monitor inventory stock level to ensure order fulfillment and replenishment.• Analysis and forecasting of monthly dealer sales using Ms Excel.• Conduct daily, weekly and monthly stock count to ensure accurate stock level.• Ensure product availability within my territory (i.e. Aba).• Building a strong customer relationship to ensure repeat sales and business referrals.• Solving customers’ issues with the use of Concierge, Tellin, and Ability etc.• Liaise with other department and service centers to ensure that all customers problem are promptly resolved.• Send daily sales report to the management• Confirmation of bank tellers via e-Cash before posting them Show less

    • ABIBAL BUREAU DE CHANGE LIMITED

      Aug 2013 - Jan 2018
      Administrative Manager

    • Gestalt Consults

      Jan 2018 - Sept 2022
      MD/CEO

      INTEGRITY and LEADERSHIP.

    • Med-In Pharmaceutical Limited.

      Sept 2022 - May 2023
      Head of Human Resources and Administration

    • Gestalt Consult

      May 2023 - now
      MD/CEO

  • Licenses & Certifications

    • Introduction to Data Analytics

      IBM
      Apr 2021

    • CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT.

      Chartered Institute of Personnel Management of Nigeria CIPM (Official LinkedIn Account)
      Feb 2010

    • International Leadership and Organizational Behaviour.

      Università Bocconi
      Jun 2020

    • Leadership and Emotional Intelligence.

      Indian School of Business
      May 2020