Emily Klaassen

Experience

• 

  University of San Diego

  Aug 2019 - May 2020

  Design Thinking Facilitator

  -Developed and facilitated design-thinking curriculum for students to develop social innovation ideas within student body-Represented USD at campus wide Changemaking events-Integrated changemaking ideals throughout Linda Vista and San Diego community via direct service

• 

  Columbia Business School

  May 2020 - Aug 2020

  Entrepreneur Community Consultant

  -Researched and developed comprehensive ways to continue education amid COVID-19-Conducted Spanish interviews, and translations, with community organizations in La Pista Guatemala-Established relationships using available resources with community leaders in order to facilitate co-creative processes

• 

  University of San Diego

  Aug 2020 - Aug 2022

  -Created and sustained lasting relationships with previous and new clientele, maintaining 100% retention from previous years through clear communication and consistent programming -Tailored services and sales directives to individuals and conference groups in a genuine, relationship- focused manor -While organizing a team of 6, coordinated and catered to the needs of large summer conference clients, with revenue exceeding 3 million dollars -Created Climate Alliance initiative, focused on collaborative and strategic partnerships with environmental and social change student organizations -Built dynamic budget and refined layout for short and long-term goals within all new initiatives -Grew student campus involvement through newly rolled out initiatives by more than double-Hired, managed and supported team of 5 student employees

  • Hospitality Manager

    Mar 2022 - Aug 2022

  • Student Director of Changemaker Hub

    Aug 2020 - May 2022
• 

  AmeriCorps

  Nov 2020 - Oct 2021

  Workforce Development and Youth Coordinator

  -Made 30 persuasive outbound calls daily to facilitate new partnerships, resulting in a 40% boost in large-scale local employer partnerships-Established innovative, equity-centered youth council through 3 awarded grants and persuasive communication to all staff -Forecasted short and long term goals for the created youth council-Exceeded ontrack metrics to connect an additional 25% of youth in various regions

• 

  City and County of Denver

  Dec 2022 - Oct 2023

  Immigration Resource Specialist

  -Coordinated and executed the allocation of all relevant resources to new immigrants, utilizing advanced Spanish fluency -Demonstrated perseverance, grit and commitment during numerous and consistent situational setbacks -Organized and executed timely and budgeted travel bookings for immigrants traveling

• 

  La Esperanza Granada

  Nov 2023 - Jan 2024

  Education Volunteer and Coodinator

  -Strategically increased volunteer networks by launching 3 new recruitment platforms, increasing volunteer involvement by 150%-Enhanced, cultivated and sustained more active domestic and foreign stakeholder involvement to better streamline operational needs -Actively collaborated with more than 40 local teachers to build trusting relationships, and engaged over 200 elementary and middle school students to learn english -Communicated proficiently and professionally in both English and Spanish Show less

• 

  City and County of Denver

  Jul 2024 - now

  Program Administrator Newcomer Outreach