Caroline Perrot

Experience

• 

  Big Fish

  Jun 2010 - Dec 2010

  Junior Consultant - Intern

  - Recruitment for Purchasing and Supply Chain positions- Market research- Business Games development and organization

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  Danone Place Schiphol

  Feb 2012 - Aug 2012

  Customer Service Project Leader

  - Developing a “Lean” Customer Service (European level)- Customer collaboration (European level) mapping and program development- Creation and Kick-Off of the first CS Managers Network (EMEA level) - Performance monitoring

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  Mars

  Feb 2013 - Aug 2014

  S&OP : Co-packing / Data Administration / Demand Planning (GUM range)

  - Copacking Management : planning, monitoring, continuous improvement, management of two contractors, packagings management (inventory, ordering, obsoletes) as well as implementation and follow through of Key Performance Indicators with the contractors- Local Data Administration : data management for the French market on SAP and Manugistics- Demand planning for all GUM items (Wrigley) on the impulse channels : improvement of the average bias from 27% to 10%- GUM Non Quality Cost monitoring and optimization (- 130K€ within 3 months) & Inventory Optimization (-54% withing 4 months) Show less

• 

  Hager Group

  Sept 2014 - now

  - Leader of the Market & Customer Services teams to support all Hager markets & Export direct customers for diffuse & project business and be their bridge towards operations- Responsible for a team of 35 people, including 4 managers- Member of the SC leadership meeting & of the Project Business Steering Committee- Leader of the central order & SC customer service processes and of the sales & operation execution- Team management with a high focus on developing agility, leadership & customer-orientation and accompanying change to support the company transformation & ambitious goals Show less - Implementation of E2E LCM process - Management of binational team (6 executives in France 4 executives in Germany) + Functional management of 1 executive in Asia- Coordination of launch and EOL projects for 14 production plants and Traded Goods (~26% of Hager references, ~360 projects per year) for all Hager Markets and direct customers- Definition and implementation of KPI for LCM- Definition and execution of Supply Chain strategy for launches, EOL and production transfers- Securization of project milestones crossing by ensuring both leadtimes and quality- Global Process Owner for Life Cycle Management- Participation in European Supply Chain Meeting and in Hager Group Launch process Steering Committee- Implementation of PLM reviews and portfolio cleaning routines in Hager Group Show less LCM Project Manager for Smart Control & Doorphone- New products launch optimization (MTS/MTO strategies, MOQ) & follow-up (Sales and stock monitoring, forecasts improvement)- EOL strategy definition, challenge and follow-up- Overstock and dead stock management (Recycling and rework actions, reverse logistics)- Cross-functionnal project management (logistics, buyers, marketing, production)- Continuous improvement actions on EOL & launch processes, flow management- Risk Management & development of alternative scenarios- Creation and implementation of a new forecasting process and support in introduction of the new forecasting tool- Coaching of junior LCM project managers- "Champion" (Key user) for the Group Launch Process Show less

  • Market & Customer Service Senior Manager

    Jun 2023 - now

  • European Manager of Central Order & Project business management

    Sept 2022 - Jun 2023

  • European Manager of Central Order Management

    Jan 2022 - Sept 2022

  • European Manager Life Cycle

    Oct 2018 - Dec 2021

  • Supply Chain Lifecycle Project Manager

    Sept 2014 - Oct 2018