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Ashley Y.

Bicycle Mechanic

605 followers

Boise, Idaho, United States

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Timeline
About me
Director of Customer Experience at Doodle
Education
- University of Illinois at Urbana-Champaign
  2011 - 2016
Experience
- Champaign Cycle
  Mar 2013 - Oct 2015
  Bicycle Mechanic
- University of Illinois at Urbana-Champaign
  Jan 2015 - May 2016
  - Molecular & Integrative Biology Lab Technician
    Aug 2011 - May 2016
  - Comparative Biology Lab Technician
    Jan 2015 - Jan 2015
- Granular
  Feb 2019 - Oct 2021
  - Professional Services & Operations Manager
    May 2020 - Oct 2021
  - Data Specialist
    Feb 2019 - May 2020
- Doodle
  Oct 2021 - now
  - Director of Customer Experience
    Jan 2023 - now
  - Head of Customer Experience
    Mar 2022 - Jan 2023
  - Customer Success Operations Manager
    Oct 2021 - Mar 2022
Licenses & Certifications
- Voice of the Customer (VoC): Enhancing Experiences
  Coursera Instructor Network
  Jan 2024
  View certificate
- Gainsight NXT Associate Administrator Certificate (Level 1)
  Gainsight
  Jul 2021
  View certificate
- Gies College of Business MBA Essentials
  University of Illinois Urbana-Champaign
  Nov 2020
  View certificate

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