Steven Sanchez

Experience

• 

  Kohl's Department Stores

  Oct 2011 - Jan 2012

  POS Associate
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  City of Tallahassee

  Jan 2014 - May 2015

  ISS Help Desk Technician

  Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issuesDetermined users’ computer issues by asking relevant questions and listening actively to the responsesLogged and tracked all phases of help desk supportResponded to tickets generated by users or technicians in a timely manner

• 

  General Motors

  Jun 2015 - Mar 2020

  Coordinated, facilitated and guided 30+ software project releases for Marketing applications each year Motivated a culture shift of production management within a 1,000+ organization through reeducation and reformation to existing change and release philosophy within the development and operations organizations Successfully managed global enterprise production changes totaling 500+ Evaluated production requests, proposed change to established and supported production platforms, while identifying, analyzing, and documenting potential risks or issues Monitored compliance to existing change management process; ensured correct approval process was followed for both regular and emergency changes, and followed up non-compliant changes executed improperly according to the change management processWorked with developers, product managers and operations engineers to define, manage and execute milestones for each release Show less

  • Change And Release Manager

    Jan 2018 - Mar 2020

  • Software Developer - Siebel Development

    Jun 2016 - Jul 2018

  • Software Developer - Web Development

    Jun 2015 - Jun 2016
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  Visa

  Mar 2020 - now

  IT Service Manager