Jose Joaquin Vargas

Experience

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  Sykes Latin America

  Jun 1996 - Feb 2000

  Technical Support Representative

  Troubleshooting of computer problems via phone with customers in the USA and Canada. Develop procedures (best known methods) to troubleshoot difficult problems of compatibility in Windows with different computer peripheralsAs a Backup Manager, supervised technical support team of 10 agents, providing escalation support to the agents and team statistical information to upper management, including scheduling, QA reports and availability. Achievements: Member of the Communications Team, specialized in troubleshooting modem issuesBackup member of the Technical Resource Group (TRG), or second level support. Show less

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  Schlumberger Limited

  Mar 2000 - Sept 2007

  Install, support, maintain, and coordinate the End of line production floor fleet equipment at the Intel Costa Rica facility, in a high volume production environment.Manage and oversee customer’s (Intel) technical crews during high complexity procedures, such as equipment installation/deinstallations, monthly, semi and annual preventive maintenance for the machines at the production floor.Web/phone technical support for Automated Test Equipment. Helpdesk engineer supporting all Schlumberger and NPTest legacy ATE equipment worldwide. On-site support for AMD and Intel worldwide on different ATE Equipment platforms (Sapphire, DeFT, IX, GX, KX and EXA). Prepare and maintain a statistical tracking worksheet (availability, MTBF, MTTR) for the Credence test system fleet at Intel Costa Rica. Achievements: Achieved outstanding performance indicators for Costa Rica without affecting the production goals. Show less Teach the following courses at Intel & AMD facilities in Shanghai, Dresden, Dublin, Cavite, Haifa, Costa Rica and Credence facilities in Oregon and CaliforniaBasic Maintenance & Basic & Advanced Equipment training for the kind of equipment that Intel used on the End Of line Production Line.Prepare a brand new training course for Intel (contents, manuals, schedule, etc) Provide Level 3 Gap training for the Techs and production floor supervisors.Achievements: Obtained excellent evaluation scores on every student feedback form. Show less

  • Senior Field Service Engineer

    Mar 2000 - Sept 2007

  • Technical Trainer

    Mar 2000 - Sept 2007
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  Dole Fruit Company

  Oct 2007 - Feb 2009

  Service Desk Technician

  Provide telephone and e-mail support to worldwide Dole employees in various applications and operating systems, such as Lotus Notes, AS/400, Unix, Windows, etc.

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  OrganicoSoft

  Mar 2009 - Jun 2012

  Desktop Support Representative

  Desktop Support and beta-testerBasic Desktop Support. Beta test and bug report for the software platform developed by the company.

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  CoreBases

  Sept 2012 - Apr 2023

  Night shift lines manager

  • Overnight management of lines, keeping them in range of market consensus.• Customer Service duties, in charge of solving issues for agents and players• Clerk duties, working directly with customers.

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  Own bussiness

  Sept 2012 - Sept 2017

  Freelance Translator
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  Qualfon

  Sept 2023 - now

  Technical Support Agent