Ravi Yadav

Experience

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  HCL Infosystems Ltd.

  Aug 2005 - Nov 2014

  Sr. Network Engineer

  >> During aprox 10 Years experince in HCL Infosystems did HW & support field job.>> Got the opportunity to serve IAF where installed network 6500, 7600 and many other Cisco devices. >> Built up the connectivity of more than 15 IAF sites to connect over MPLS backbone in different phases.>> Done the DC installation and NOC support.>> Accept the challenge of equipment and power room readiness for one of critical and sensitive site at the time when minimum temperature was -5 to -10. Show less

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  British Telecom Global Services India Limited

  Nov 2014 - Jun 2018

  Senior Technical Support Specialist

  >> Worked with British Telecom for more than 3.5 years. Worked as Team Leader and manage 20 people of team. Got onsite opportunity to visit Hungary for training purpose for 14 days. Handled more than 5 accounts in BT. Built the team - screening and interviewing people. Responsible for LAN, WAN and Wireless configuration and Migration of multiple sites in UK and Europe. Implementation, Configuration, Operation and troubleshooting of customer Core, distribution and Access devices. Coordinated with PM and Customers and attended daily basis meetings. Responsible to make all new commissioned devices into BT MGMT account by using company tools i.e. NMS LOADER, SMART and VOYENCE tools. Show less

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  Colt Technology Services

  Jun 2018 - Oct 2020

  Technical Lead, Incident & Problem Management

   Responsible to provide Level-3 Technical Support to our Customers across Global especially European region. Need to work on fault and trouble tickets. Receive Customer calls. Help and Provide Technical information and support to them based on their query. Coordinate with other team i.e. Transmission team, NOC-Tx team, Language expert and other teams. Need to perform circuit testing and Fail-over tests as per customer-scheduled time.

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  HCLTech

  Oct 2020 - now

  Associate Consultant

   Technical & Resource manager. Managing 15 people of team Responsible to Manage and Perform Network changes/ upgradation: Routing & Switching, F5, NSX-V/ NSX-T, Firewall and Wireless. Responsible to be involved P1/ P2 or any outage calls to provide and customer support immediate solution. Configure and manage vCenter, NSX manager, NSX controller, NSX Edge, UDLR, Logical Switches, NSX LIF Creation, Redeploy NSX Edge & UDLR, Prepare ESXi Host and Cluster for NSX installation, Adding Cluster in transport zone, Upgrade NSX Version and Segment creation, Distributed Virtual switches, logical switches and Distributed Logical Router. Manage Palo alto firewall Pre-& Post Security Rules, Pre & Post NAT Rules, Security Profile, Zone, Virtual Router, VLAN, IP sec Tunnel, Global Protect, Authentication Profile. Responsible to manage and configure F5 VIP, Pool and Member. SSL certificate renewal. iRule creation and associating with Virtual-Servers. Troubleshooting any F5 issue. Manage and troubleshoot wireless issue in campus and remote sites. Responsible to deal with ISP for resolve the WAN link issue. Raise the ticket with TAC if needed for investigate critical issue. Using Service-Now ticketing tool for audit and fulfill complete customer requests. Add the device in CMDB and Monitoring in CA spectrum tool. Handling customer review meetings. (Weekly, Bi-Weekly & Monthly). Maintaining all the reports including, SLA report, Ageing, Vulnerability tracker, monthly governance, monthly capacity, weekly reviews, project status, Employee monthly performance. Show less