Kiersten Smokowski

Experience

• 

  Radisson

  May 2013 - Jan 2014

  Front Desk Agent

  I used my multitasking abilities to handle phone calls, guest requests, and check-ins for a hotel with a large base of weekday corporate business and weekend leisure business. I answered and solved guest requests and complaints in a timely manner.

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  Hotels Unlimited, Inc.

  Jan 2014 - Apr 2015

  Group Sales Manager

  I was responsible for fielding all inside sales inquiries using fact-finding probative questions and quoting rates accurately for sports groups, wedding parties, and travel agents. I also worked with the Director of Sales to solicit companies through cold-calling to determine their needs for potential future business. I was responsible for all of my groups from the first touch point to the completion of their stay.

• 

  Sage Hospitality

  Apr 2015 - Sept 2016

  SMERF Sales Manager

  I was responsible for prospecting and booking groups in the social market at the Courtyard by Marriott hotel. I worked closely with the Director of Sales and General Manager to optimize profitability according to revenue management best practices. I coordinated with local corporate meeting planners to organize and meetings in the onsite function space. I performed outside sales calls 1-2 days per week and prospect the social market as well as small backyard accounts. To ensure that all of my groups and clients have a flawless experience, a large part of my position was communicating with my Operations team to make sure that all of our guests needs are met and expectations are exceeded. Show less

• 

  Whole Foods Market

  Jan 2017 - Dec 2019

  Lead and organize a team of 40+ team members within the customer service departmentCash office duties such as reconciling all cash tills and preparing safe count logs weekly for submission.Bookkeeping practices such as keeping track of attendance, cashier variances, and annual team member reviewsTraining new hires on the job and Whole Foods Market cultureDelivering team member reviews and corrective actionsActively plan scheduled mandatory tasks such as register audits, cash office duties, register assignments, closing procedures while multitasking Show less

  • Associate Team Leader

    Oct 2018 - Dec 2019

  • Store Support Supervisor

    Jan 2017 - Oct 2018
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  ASG

  Jan 2020 - May 2022

  Project Coordinator
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  EssenceMediacom

  May 2022 - Apr 2023

  Associate
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  OpenX Media (GroupM)

  Apr 2023 - now

  Senior Associate