Raja Abdul Mateen

Experience

• 

  Naubahar Bottling Company (PEPSI)

  Feb 1997 - Nov 1997

  Consumer Sales Representative

  All about were Sales, Collection and Recovery. We visited daily market for NBC Product visibility.Identify new business opportunities to enhance sales.Analyze territories for optimum performance and continuous improvement.Suggest and implement retail development in the assigned area.Conduct daily sales visits for generation of reports and market visits report.

• 

  Punjab Institute Of Computer Sciences

  Jan 2001 - Dec 2001

  Teacher

  Taught computer Hardware diploma, Internet coaching Short courses, ICS (Mathematics, Statistics).I did there Networking in the internet cafe, which consists on win98 sharing with UTP cable media.

• 

  Telenor Pakistan

  Jan 2006 - Jul 2006

  Retail Sales Officer (RSO)

  Franchise Sales targets and ensure target achievement on monthly basis.Meet Regional Sales targets along with all KPI’s.Apply retail sales and distribution techniques and knowledge to enhance profitability.Identify new business opportunities to enhance sales.Analyze territories for optimum performance and continuous improvement.Suggest and implement retail development in the assigned area.Conduct daily sales visits for generation of reports and market visits report.

• 

  United Bank Limited

  Sept 2006 - Dec 2007

  Credit Processor (C.I.U)

  Review of applicant’s files and ensure compliance of credit checks and procedure before issuance of loan approval instrument.Coordination to resolve all kinds of queries from different departments like Sales and Verification. Timely reply and follow up of sales contest for declined/discrepant cases.

• 

  Multilynx

  Jan 2008 - Apr 2015

  IT Service Desk

  Provide 1st level IT Support (Hardware/Software), log the incidents/problems and close them after resolution accordingly by following SOPs. Follow the standard procedures/Check lists for new installation or re-installation of IT Assets/OS/Software Applications. Take care of SLA\'s as mentioned in helpdesk application. Escalate the problem/issues to 2nd level teams through work order. Follow up the open work orders (escalated by concern RE) with his supervisor till closure and after confirmation of issues resolution from user close the open calls. Perform preventive maintenance and IT Assets Audit twice a year for installed IT assets. Turn On/Off the network switches/routers on the request of ITS (Remote locations\' RE only) Switch the network cables from one port to another or as requested by ITS (Remote locations\' RE only). Provide support for ongoing/upcoming IT activities. Coordinate with AMS Coordinator for day- to-day asset movement /transfer/new assignment. Provide complete information (Stock Code, Specs, owner etc.) to AMS Coordinator.IT Support duties and responsibilities of the job:• Installing, configuring and troubleshooting computer hardware, software, systems, networks, video meeting equipment’s, Apps, printers.• Monitoring and maintaining of all kind of computer systems and networks.• Responding in a timely manner to service issues and requests in the required SLAs.• Providing technical support across the company (this may be in person or over the phone/email/remote share).• Repairing and replacing equipment as necessary.• Testing new & latest technologies Show less

• 

  Inbox Business Technologies

  Aug 2015 - Oct 2018

  IT Support Engineer

  Provide 1st level IT Support (Hardware/Software), log the incidents/problems and close them after resolution accordingly by following SOPs. Follow the standard procedures/Check lists for new installation or re-installation of IT Assets/OS/Software Applications. Take care of SLA\'s as mentioned in helpdesk application. Escalate the problem/issues to 2nd level teams through work order. Follow up the open work orders (escalated by concern Team) with his supervisor till closure and after confirmation of issues resolution from user close the open calls. Perform preventive maintenance and IT Assets Audit twice a year for installed IT assets. Turn On/Off the network switches/routers on the request of ITS (Remote locations\' RE only) Switch the network cables from one port to another or as requested by ITS (Remote locations\' RE only). Provide support for ongoing/upcoming IT activities. Coordinate with Regional Coordinator. Provide complete information (Stock Code, Specs, owner etc.) to AMS Coordinator.IT Support duties and responsibilities of the job:• Installing and configuring computer hardware, software, systems, networks, video meeting equipment’s, Apps, printers & XEROX Machine.• Monitoring and maintaining of all kind of computer systems and networks.• Responding in a timely manner to service issues and requests in the required SLAs.• Providing technical support across the company (this may be in person or over the phone/email/remote share).• Repairing and replacing equipment as necessary.• Testing new & latest technologies Show less

• 

  ICT Integrators

  Oct 2018 - Feb 2024

  Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Level issues relating to Desktops, Laptops and peripherals. Supporting over 200 users & on average answering 30 IT calls a day.Duties:• Providing technical support over the phone to all end users.• Handling incoming incidents via the phone / e -mail promptly and effectively. • Diagnosing and resolving a wide range of technical issues “Resolved remotely” or “Physical assistance” required.• Take ownership of a call and seeing it through to closure.• Escalating calls and issues where necessary to senior managers & team leaders. • Investigating and implementing ways of reducing calls to the Help Desk. • Ensuring that all call details are captured and entered in the logging software. • Updating support documentation.• Answering & responding to all calls & requests within agreed time scales. • Keeping customers updated as to progress.• Provide troubleshooting and configuration support for client desktop and networking environment. Show less

  • IT Support Engineer

    Oct 2018 - Feb 2024

  • Information Technology Support Engineer

    Oct 2018 - Feb 2024
• 

  Octans Digital (OD)

  Oct 2023 - now

  Associate IT Specialist

  Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Level issues relating to Desktops, Laptops and peripherals. Supporting over 200 users & on average answering 30 IT calls a day. Installing and configuring computer hardware, software, systems, networks, video meeting equipment’s, Apps, printers & XEROX Machine.Duties:• Providing technical support over the phone to all end users.• Handling incoming incidents via the phone / e -mail promptly and effectively. • Diagnosing and resolving a wide range of technical issues “Resolved remotely” or “Physical assistance” required.• Take ownership of a call and seeing it through to closure.• Escalating calls and issues where necessary to senior managers & team leaders. • Investigating and implementing ways of reducing calls to the Help Desk. • Ensuring that all call details are captured and entered in the logging software. • Updating support documentation.• Answering & responding to all calls & requests within agreed time scales. • Keeping customers updated as to progress.• Provide troubleshooting and configuration support for Jazz User desktop and Laptop Show less