Nir Blum

Experience

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  Israel Defense Forces

  Aug 2006 - Aug 2010

  Logistics Officer, Platoon Commander (Officer Preparation Course)

  • Commanded, trained, and prepared about 20 soldiers for the officer's course at “Training Base 1”.

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  Migdal Group

  Jan 2011 - Jan 2014

  • Managed and taught a quarterly customer service representative course for 15 – 30 employees, developing the course content and learning aids, and managed the company's knowledge administration in the field of pension.• While in this position, I was selected to research and analyze employee recruiting within the company and to present conclusions to a steering committee headed by the company’s deputy CEO. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Provided information and educated customers in the field of insurance and pensions.

  • Trainer & Training Developer

    Jan 2012 - Jan 2014

  • Customer Service Representative

    Jan 2011 - Jan 2012
• 

  Self-employed

  Jan 2015 - Jan 2019

  Owner & Manager - E-commerce Store | Self-employed (while a student) |

  • Led a team of employees and managed daily operations including paid and organic advertising (Facebook & Google ads, Shopify, Google Analytics, etc.), and customer support; personally handled challenging customer situations that employees were unable toresolve.• Created staff aids for customer service, including conversation scripts, objection-handling guides, and training videos.

• 

  Rafa Laboratories

  Jan 2019 - Jan 2021

  Pharmaceutical Sales Representative

  • Managed an area as the primary contact for 200 customers, establishing business relationships and conducting weekly training onexisting and new products, as well as organizing specialist lecture events.• Beyond daily tasks, developed and trained a mini-course on computer applications for staff, including videos, guides, and lessons toboost skills.

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  Dealtale, A VIANAI Company

  Jan 2021 - Jan 2023

  Customer Success Manager

  • Managed Israeli and European b2b clients, achieving 100% renewals while demonstrating expertise in client relationship management.• Managed complex data analytics projects, involving collaboration with cross-functional b2b SaaS client teams, assisting them to gain business insights into their marketing and sales data using the platform's data analysis and BI tools such as performance dashboards, KPI tracking, segment analysis, multi-touch attribution, customer journeys, and ICP reports.• Acted as the company's product expert, trained, supported, and provided both technical assistance and subject matter guidance to new hires, educated them about our value proposition, and created training aids.• Successfully executed the company's first strategic marketing lead scoring model upsell and managed the post-sale projects.• Onboarded new and existing clients onto the platform, creating long-term adoption and stickiness. • Delivered customized QBRs to demonstrate value and executed renewal strategies to secure long-term customer commitments.• Proactively monitored customer usage, evaluated at-risk clients, and executed strategies to prevent churn. Show less

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  Windward

  Nov 2023 - now

  Customer Success Manager