Debajyoti Chatterjee

Experience

• 

  Tata Consultancy Services

  Aug 2013 - Oct 2016

  Implemented a digital risk management solution for an investment bank by maintaining customer portfolios and documents using tools such as TIBCO. Helped investment advisors in capturing important details and documents in the system till the course of deal completion

  • Systems Engineer

    Nov 2013 - Oct 2016

  • Assistant Systems Engineer

    Aug 2013 - Oct 2013
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  Societe Generale Global Solution Centre

  Nov 2016 - Jun 2018

  Software Engineer

  Backend engineer for building a collateral management solution for Societe Generale Corporate Investment Banking (SGCIB). Used TIBCO and SQL to integrate systems in the trade life cycle, catering to banking operations in automation and improving productivity.Key Achievements-● Built & deployed a collateral management solution for OTC derivatives trading, rolling out regulatory changes such as EMIR thereby enhancing transparency & mitigating risks for business.● Integrated central counterparty clearing house files for clearing & settlement of trades, improving operational efficiency by 30%.● Defined solution approaches by understanding business requirements, and getting buy-in from key stakeholders. Show less

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  CAPIOT Software

  Jun 2018 - Dec 2020

  Consultant

  Fintech product owner for an escrow platform, built features such as multi-party setup, scheduled payments, split & % driven payments, reporting, user management, notification and alerting. Also built a machine learning enabled insurance underwriting engine that could predict documentations required for onboarding, persistency of customers in paying premiums, if the customer should pay higher premium and if underwriters should reject a policy proposal, all of which helped in faster customer onboarding.Key Achievements-● Led the product roadmap of an escrow automation and payment platform all under one roof for a bank, the product improved operating efficiency by 47% and improved customer base for the bank.● Elicited requirements from bank operations, conceptualized MVP, and executed it with engineers and designers. ● Built a data product with ML capabilities that gave predictions to insurance underwriters for early claim & premium mark up, decreasing TAT for underwriting and faster policy issuance.● Built an insurance self-service app, integrating several data sources and with more than 50 workflows, driving digital adoption and decreasing reliance on contact centers. Show less

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  Publicis Sapient

  Feb 2022 - Jul 2024

  Senior Product Manager

  1. Building a payments reconciliation platform on AWS for a credit cards business. Expected outcomes include-● Sunsetting an on-prem payment system of records and replacing it with a cloud based RDS● Making reconciliation real-time/near real time for certain payment methods enabling instant access to credit for customers and avoiding duplicate payments.● Enhanced experience for payment ops for serving customer calls, applying payments to card accounts, reporting.2. Product manager for a digital insurer for its digital payments platform. Spearheaded the checkout and payments experience for insurance purchase and renewals, platform's integration with payment gateways and PSPs, offering different instruments for payment, APIs for payment integration with insurance sales and servicing systems and payments through IVR. Collaborated with cross-functional stakeholders in defining the product roadmap, discovery, prioritisation, scoping and leading the development team during building, testing and rollout of the features.Key Achievements-● Managed a checkout & payments platform at a scale of 5Mn average monthly transactions for a merchant group, achieving payment success rate of over 98%.● Designed and rolled out APIs for upstream and partner integration with payment apps, ensuring a smooth developer experience.● Revamped the UX across mobile & web for more than 15 lines of businesses leading to 7 percentage points reduction in payment page dropouts over a quarter.● Conducted user research & competitor analysis to create business case & product requirements for new payment options, implementing which improved sales funnel conversion by 8%.● Implemented card scheme tokenization for the platform, saving payment processing costs worth $2Mn annually.● Launched an IVR based payments system for contact centers, achieving a CSAT of 78%.● Integrated payment systems with third-party payment gateway (MPGS) & introduced 3DS2 authentication. Show less

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  Oracle

  Jul 2024 - now

  Principal Product Manager