Mikayla Kusuda

Experience

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  WSU Residence Life

  Jan 2010 - Jan 2011

  Resident Adviser

  ° Fulfilled weekly and weekend ‘on call’ responsibilities through responding directly to resident or building crisis° Inspected residential facilities and processed work orders for maintenance issues° Served as a liaison between the Office of Residence Life and residents in order to achieve better communication and ensure new student satisfaction° Designed and carried out relevant programs to meet the residents’ needs° Created pertinent informational bulletin boards to communicate news, changes in rules or new information to residents° Documented behavior violating university rules and worked with residents to remedy or prevent said behavior° Facilitated administrative community meetings to encourage residents’ interpersonal communication as well as inspire confidence in resident communication with resident advisers Show less

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  Washington State University

  Jan 2012 - Jul 2016

  ° Supervise and direct 3 interns ° Act as liaison between Environmental Sustainability Alliance (ESA) and the WSU Environmental Health & Safety Department° Provide comments and suggestions of ESA actions and proposals° Support and enhance student Green Fund proposals° Deliver accurate recordkeeping of monthly Sustainability and the Environment (SEC) meetings° Survey labs and determine safety inadequacies ° Assist with the remediation of safety concerns found during lab inspections° Sort hazardous chemicals to keep incompatible materials from creating dangerous reactions° Update and create new material to be shown in the WSU Sustainability website° Manage WSU Sustainability Facebook page to promote university events° Coordinate student efforts with staff and faculty to garner support of student projects° Respond to emergency chemical spills and perform necessary site remediation° Provide training to staff and faculty on the proper ways to manage, collect, and dispose of hazardous waste° Knowledge of OSHA and EPA regulations to ensure university compliance Show less ° Generate comprehensive databases for chemical collections° Gather toxic equipment and waste from on-campus sites° Knowledge of the Clean Water Act for compliance to regulations° Create new refresher training for WSU’s spill prevention control and countermeasure (SPCC) plan° Completion of annual SPCC inspections for WSU campus° Data reconfiguration and entry of chemical wastes for transport° Educate staff members on proper dangerous waste handling procedures° Classification of dangerous wastes° Provide creative advertising for sustainable signage programs° Inform staff members of updated universal and chemical waste regulations for proper best management practices° Carry out collections/sorting of universal waste produced by WSU° Proficient in Dirus database° Perform contaminated site remediation for on-site campus spills° Offer maintenance and new content for WSU Sustainability website ° Manage WSU’s semi-annual Sustainability Fair Show less

  • Hazardous Materials and Sustainability Program Management

    Jun 2015 - Jul 2016

  • Environmental Control Technician

    May 2013 - Jun 2015

  • Technical Environmental Assistant

    Jan 2012 - May 2013
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  Triangle Rock Club

  Sept 2016 - May 2022

  Communtiy Manager

  Sales Growth● Expanded sales pipeline to book 85 new partnerships providing a 32% averageincrease in revenue YOY● Increased membership sales by roughly 10% and supported retail sales by 37%● Managed location specific outreach efforts for outbound B2B sales to 33 organizationsCustomer Experience● Primarily responsible for member engagement & retention averaging an 87 NetPromoter Score over 3 years● Managed all location specific social media functions to achieve an 85% increase inengagement on social media platforms● Developed and facilitated Women on the Wall○ Created a weekly program that fosters an especially welcoming, community-basedclimbing environment○ Increased overall membership sales by roughly 10%○ Inspired all company locations to incorporate into their programs● Coordinated American Alpine Club Gym-to-Crag clinics○ Inspired adventure by teaching members safe practices to expand and translateindoor skills to outdoorsStaff Development● Worked directly w/ Senior Leadership and outside partners to create a Diversity, Equity,and Inclusion (DEI) initiatives that resulted in 99% of full-time staff participation andover 55% part-time Staff enterprise-wide.● Navigated 2020 quarantine and gym closure○ Fostered member loyalty and maintained cash-flow via a 138-member opt-inprogram● Created and facilitated a weekly virtual book club that engaged 12 members that lastedover a year● Trained, managed, and inspired front desk staff to create a welcoming environment○ 15 person team which enhanced customer experiences● Developed operating procedures to support one full-time hire to assume responsibilitiesin training and retail purchasing● Created an inventory system to track items and expedite retail purchasing○ Resulted in knowledge that led to accurate pre-season orders when previousmethods held higher shipping costs with more ASAP orders Show less

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  Edgeworks Climbing + Fitness

  May 2022 - now

  -Collaborate with ops team to maintain consistencies in front desk training -Drive communication between departments to put on location specific socials and events-Generate monthly schedule for front desk staff-Maintain gym safety by working with facility manager to schedule and carry out facility and equipment maintenance-Assist in training new front desk staff to provide exceptional customer experiences-Active participant in the Edgeworks DEI Advisory Committee to navigate gym culture and evolving diversity and accessibility to rock climbing opportunities -Facilitate a bi-monthly meetup called Women’s Climb NightHelps women and under-represented genders connect and feel welcome Show less

  • Operations Manager

    Jun 2024 - now

  • Assistant Operations Manager

    May 2022 - now