Lucky Ou

Experience

• 

  Starwood Hotels & Resorts Worldwide, Inc.

  Aug 2004 - Apr 2014

  683 rooms with annual F&B turnover $12+ MillionManage daily and strategic F&B operation within the hotel to ensure KPIs are met or exceededReporting directly to General Manager Annual turnover $22+ MillionAssist F&B manager in daily and strategic F&B operation within the hotel to ensure KPIs are metDirect accountability for Botanica Brasserie operationOversee other outlets/banquet operation in daily operation and strategic planning to meet desired KPIs Annual turnover $8+ MillionEnsure KPI targets for the outlet are met through effective management of cost, marketing plan, guest satisfaction and development of AssociatesOversee other F&B outlets in absence of F&B managerAssist F&B manager in the management of banquet operation with the absence of a banquet manager for 2009

  • Director, Food and Beverage

    Aug 2010 - Apr 2014

  • Assistant Food and Beverage Manager

    Sept 2009 - Aug 2010

  • Botanica Brasserie Manager

    Dec 2008 - Aug 2009

  • Various roles - F&B

    Aug 2004 - Dec 2008
• 

  Hilton

  Apr 2014 - now

  Operational support to Conrad ManilaLuxury property, 347 keys, extensive event facilities In transit to yet another Amazing pre opening of Curio Collection by Hilton, making its debut in Malaysia. Stay tuned…. First Curio Collection by Hilton in Vietnam.197 distinctive guest rooms.Indulge in gastronomic culinary creations at four F&B venues.Discovering Italian Amalfi Coast-inspired architecture, cultures, and flavors without having to travel afar.Only a five-minute walk away from the top-rated tourist attractions in Phu Quoc: Hon Thom Cable Car Station, Campanile, Kiss Bridge, Courtyard, Shophouses, Kiss of the Sea show. Leadership of the hotel featuring 220 keys with river and ocean views, world-class services, spacious meeting rooms and contemporary restaurants & rooftop bar. Leading hotel in Kota Kinabalu, Malaysia. 304 keys property with the largest ballroom in the city. #1 ranking in TripAdvisor for 2 year running and top Hilton property in Malaysia for guest satisfaction. Complete oversight of F&B and Rooms Division operation. 503 keys hotel with annual F&B turnover of USD 24+ Million with extension outside outside cateringFlagship F&B hotel in Hilton APACManagement of F&B operation; 10 outlets, large scale event space and outside catering servicesWinner of "2014 Best Hotel Outlet Performance" across Hilton APAC

  • Operational Support - Task Force

    Jan 2025 - now

  • GM in Transit

    Oct 2024 - Dec 2024

  • General Manager

    Jan 2022 - Sept 2024

  • General Manager

    Mar 2021 - Dec 2021

  • Director Of Operations

    Mar 2018 - Mar 2021

  • Director Of Operations

    May 2017 - Mar 2018

  • Director of Food and Beverage

    Apr 2014 - Apr 2017