Imran Thakur

Experience

• 

  India.com

  May 2000 - May 2001

  Web Developer
• 

  Stream

  Jul 2001 - Mar 2004

  Technical Trainer
• 

  HP

  Apr 2004 - now

  Setup the Software Development CoE team for HP Web Support that includes software engineers and QAs. Started the Web Support Transformation journey of transitioning the experience from a monolithic, tightly coupled architecture to a Modern, State of the Art Infra that is hosted of cloud and based on Microservices and Microapps. Lead the AB Testing Program for support.hp.com to understand customer behaviour, preferences, choices to optimize customer journeys and experience. Understand industry best practices around user experience and design principles. Drive and promote culture of experimentation in the organization. Manage Global Web Support’s Business Process Management (BPM) Strategy to make processes “Best in Class”. Simplify business processes on Software Deployment, Release and Operation to make it more Efficient and Effective by aligning them to customer needs. Lead BPM program using Lean Six Sigma principles and Project Management framework. Responsible for customer projects and programs that involve creating best in class digital support experience on HP web support, communities and digital assets. Ensuring that the Development, UAT and Release Management processes are effectively carried out and validated by business stakeholders across all regions. Ensuring software release readiness and help take GO/NO GO decisions regarding deployment and releases. Responsible for the planning, development and implementation of HP training programs that are delivered by HP trainers, Authorized training partners, and Approved training contractors. Senior Technical Trainer / Lead at HP's consumer Strategic Center

  • Sr. Manager, Product Development – Support Experience and Digital

    Oct 2020 - now

  • Manager- Software Development

    Nov 2018 - Oct 2020

  • AB Test and Web Optimization Program Manager

    Sept 2016 - Nov 2018

  • Customer Projects and Program Manager (BPM)

    Jun 2015 - Sept 2016

  • UAT & Release Program Manager

    Jan 2011 - Jun 2015

  • Training Programs and Account Manager

    Apr 2006 - Dec 2010

  • Senior Technical Trainer

    Apr 2004 - Mar 2006