Arun Singh

Experience

• 

  IYogi

  Sept 2011 - Sept 2016

  Team Lead

  Team Leader - Operations

• 

  Concentrix

  Oct 2017 - now

  As an Operations Manager, I oversee the seamless execution of daily operations, ensuring timely SLA delivery and maintaining high levels of employee and customer satisfaction. My role involves establishing and managing strong client relationships, leading a team by setting goals, organizing resources, and implementing strategies from both executives and clients. I ensure compliance with governance models, escalation procedures, and communication plans, while monitoring team performance to meet agreed standards. Additionally, I manage the training and onboarding of new staff, implement a buddy system for operational continuity during staff absences, and track work schedules. I focus on strengthening client partnerships, driving continuous improvement initiatives, resolving audit-related issues, and coaching team leads to enhance team management. I also oversee recruitment, performance appraisals, and attrition management, while ensuring timely follow-up on internal customer queries and collaborating with internal teams to meet business objectives. Show less

  • Senior Operations Manager

    Feb 2025 - now

  • Operations Manager

    Oct 2022 - Jan 2025

  • Deputy Manager

    Jan 2020 - Sept 2022

  • Team Leader - Operations

    Oct 2017 - Jan 2020