Sara Oliva

Experience

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  NH Hoteles

  Mar 2009 - Jul 2010

  • Checked guests in and out;• Managed online, phone, face-to-face bookings and walk-in traffic; • Verified credits cards validity and charged pre-paid booking; • Provided information and handled guests' requests and complaints.

  • Front Desk Agent

    Jul 2009 - Jul 2010

  • Intern

    Mar 2009 - Jun 2009
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  Value Search

  Feb 2013 - Aug 2013

  Intern

  Value Search is an executive search firm operating mainly for clients in the luxury/fashion, pharmaceutical, IT/telco and consumer goods industry.• Entered the candidates' data into the company system;• Prepared and translated confidential reports from and to English;• Researched potential candidates through Linkedin; • Secretarial and front-office activities.

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  Bic Italia SPA, Rai e Parters, K&L Gates, Vergaengineering

  Jan 2014 - Jun 2014

  Receptionist

  • Answered and forwarded phone calls;• Greeted clients and visitors;• Set up meeting rooms with necessary stationary and equipment;• Sorted and distributed incoming mail; • Prepared outgoing mail for pick-up or courier.

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  Navigando Turismo e Cultura

  Jul 2014 - Jul 2014

  Group Leader

  • Supervised groups of students throughout their study holiday;• Cooperated in the organization of daily activities;• Organized Irish and modern dance workshops.

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  Halldis

  Dec 2014 - Jan 2015

  Copywriter

  • Wrote emotional and experiential articles aimed at promoting some Italian tourist destinations.

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  Slow Food

  May 2015 - Oct 2015

  Sales, Event and Exhibition Assistant

  • Assisted customers and processed payments at the checkout point of the Slow Food pavilion shop; • Welcomed speakers and set up the "Slow Food Theatre" for events and conferences; • Provided information to visitors about the Pavilion and the "Biodiversity Exhibition".

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  NABA Nuova Accademia di Belle Arti

  Mar 2016 - May 2016

  Receptionist

  • Answered and forwarded incoming phone calls;• Welcomed and provided support to the Academy's students, teachers, visitors and employees.

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  British Council

  Jun 2016 - Oct 2016

  Customer Service Assistant

  • Provided customer care to clients and potential clients and handled enquiries about courses and examinations (Cambridge exams and Ielts Test) offered by the school;• Assisted customers in booking exams and level tests;• Welcomed and provided support to students and exam candidates at the school's meet and greet.

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  Armani Hotel Milano

  Oct 2016 - Apr 2017

  Reservations

  • Entered individual, FIT and corporate bookings into the Opera system and amended those reservations entered through the website in order to meet the guests' requests and expectations;• Executed the OTA reservations cross-check.

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  NABA Nuova Accademia di Belle Arti

  Aug 2017 - Aug 2022

  • Tested and activated all online services for students and faculty and provided them with information and technical assistance;• Udated the contents of the student and faculty portal;• Supported the maintenance of the systems and the development of digitalization projects.

  • Registration Online Services Assistant

    Jan 2018 - Aug 2022

  • Academic Registration Assistant

    Aug 2017 - Dec 2017
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  Galileo Global Education

  Sept 2022 - now

  Student Experience | Transformation Specialist

  • Provide support in intercepting Institutions’ new needs and best practices and explore innovative solutions and alternatives at Institution level, as far as student experience is concerned;• Support the execution and implementation of the student experience transformation projects and processes, managing the student platforms in an integrated way and applying methodologies for new business opportunities in student satisfaction; • Support the implementation of all systems and digital platforms related to the Student Experience, such as the Student Information System, the student App and the alumni platform; Show less