Mutshidzi Rose Cherane

Experience

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  Dextrous Analytics

  Feb 2017 - May 2017

  Desktop Support Intern

  -Use call logging system to accurately record telephone requests.-Identify, log and resolve technical problems with software applications or network systems.-Building and installing PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones).-To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.-Resolve incidents and upgrade different types of software and hardware. Show less

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  Helios IT Solutions Ltd.

  Jun 2017 - now

  To implement and administer IT security controls ,to secure day-to-day operations within the AfroCentric Health Group:Technical security monitoring and reporting; Technical security vulnerability identification and administration;Technical Security Policy compliance; Administration and implementation of technical security solutions;Security Incidents and Event administration and monitoring.Continuous improvement: Implementation and maintenance of technical security solutions to protect data on all IT assets Action and resolve all Request for Service (RFS) calls for technical security Administer the day-to-day implementation and maintenance of technical security applications on all IT assets Assist in user Active Directory (AD) requests to ensure that access of all users is administered effectively in compliance with technical security standards Review all technical security reports and follow up where necessary Assist in investigations to enhance existing IT security solutions Provide ongoing user education on security practices to support user awareness of IT security practices-Cybersec Awareness tasks - stats on training & CyberSmart site management-Responsible for the effective administration and implementation of IT security controls at an operational level ensuring compliance to Information Security policies, standards and processes. Show less -Assisting users with password reset for different systems.-resolving support requests as well as meeting customer satisfaction.-Creating accounts for new users on different systems (Oracle, Domain, etc)-Creating new contractors on the Contingent workers database and making sure they have the required access.-Enabling user accounts if for any reason the account gets locked or suspended.-Terminating user access should the employee leave the company and making sure hardware is removed.-To assist all our users with any logged IT related incident when called upon. Show less

  • IT Security Administrator

    Jan 2019 - now

  • User Account Administrator

    Jun 2017 - Dec 2018